| Sr. DESKTOP ENGINEER at Brooklyn, New York, USA |
| Email: [email protected] |
| From: KhushankChauhan, Source Infotech [email protected] Reply to: [email protected] Sr. DESKTOP ENGINEER Location: Brooklyn, NY (Onsite) Duration: 6+ months contract IV: Phone and Video Visa: No H1b/CPT LinkedIn IS MUST: Candidate must have LinkedIn account SCOPE OF SERVICES o Provide telephone and email technical support on hardware, software, facilities, network, and telephony issues for NYPD, FDNY, DCAS and OTI Public Safety staff. o Screen and process calls and maintain clear documentation by utilizing Public Safety Remedy o Participate in Public Safety Service Desk management projects that enhance the quality and efficiency of services provided; administer, diagnose, and resolve basic desktop related issues; troubleshoot network connectivity issues. o Perform Citrix password and account management, provision account(s) access for new employees; prioritization, categorization and resolution of incidents, changes, requests and problems; monitoring, tracking and coordination of Public Safety Technology Operations Center functions. MANDATORY SKILLS/EXPERIENCE Skills Mandatory or Desired 9+ years experience working in a service desk environment Mandatory Proficient with the Microsoft Office suite; knowledge of remote desktop access software utilized to troubleshoot issues remotely Mandatory Excellent verbal and written communication skills, problem solving, customer service, interpersonal and mentoring skills Mandatory Ability to work independently Mandatory Knowledge of Remedy or other Service Management tool a plus; ability to clearly and concisely communicate technical information to non-technical users at all organizational levels Mandatory Excellent customer service skills and effective telephone etiquette; excellent troubleshooting and analytical skills; exceptional interpersonal skills, with a focus on listening and questioning Mandatory Solid relationship management and performance management skills; ability to multitask and effectively prioritize and execute tasks in a high-pressure environment Mandatory Proven analytical and problem-solving abilities; team-oriented and skilled in working within a collaborative environment Mandatory Proven analytical and problem-solving abilities; team-oriented and skilled in working within a collaborative environment Mandatory Knowledge of monitoring software and auto- ticketing a plus Mandatory Knowledge of the ITIL framework with preference given to candidates with ITIL v3 or v4 Mandatory Keywords: New York Sr. DESKTOP ENGINEER [email protected] |
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| Tue Oct 29 00:36:00 UTC 2024 |