| URGENT HIRING FOR Sr. DESKTOP ENGINEER || NO (H1B) || Onsite || Brooklyn, NY ( Need Local ) at Brooklyn, New York, USA |
| Email: [email protected] |
| From: Nikhil Ashutosh, vyzeinc [email protected] Reply to: [email protected] Job Description - JOB TITLE: Sr. DESKTOP ENGINEER Duration: 6+ Month Location: Brooklyn, NY (Onsite) Visa: GC / USC/GC EAD/H4 EAD MOI: Skype LinkedIn id , dl and visa copies are mandatory MUST HAVE: (LOCAL TO NY) SCOPE OF SERVICES o Provide telephone and email technical support on hardware, software, facilities, network, and telephony issues for NYPD, FDNY, DCAS and OTI Public Safety staff. o Screen and process calls and maintain clear documentation by utilizing Public Safety Remedy o Participate in Public Safety Service Desk management projects that enhance the quality and efficiency of services provided; administer, diagnose, and resolve basic desktop related issues; troubleshoot network connectivity issues. o Perform Citrix password and account management, provision account(s) access for new employees; prioritization, categorization and resolution of incidents, changes, requests and problems; monitoring, tracking and coordination of Public Safety Technology Operations Center functions.MANDATORY SKILLS/EXPERIENCE SkillsMandatory or Desired 9+ years experience working in a service desk environmentMandatory Proficient with the Microsoft Office suite; knowledge of remote desktop access software utilized to troubleshoot issues remotelyMandatory Excellent verbal and written communication skills, problem solving, customer service, interpersonal and mentoring skillsMandatoryAbility to work independentlyMandatory Knowledge of Remedy or other Service Management tool a plus; ability to clearly and concisely communicate technical information to non-technical users at all organizational levelsMandatory Excellent customer service skills and effective telephone etiquette; excellent troubleshooting and analytical skills; exceptional interpersonal skills, with a focus on listening and questioningMandatory Solid relationship management and performance management skills; ability to multitask and effectively prioritize and execute tasks in a high-pressure environmentMandatory Proven analytical and problem-solving abilities; team-oriented and skilled in working within a collaborative environmentMandatory Proven analytical and problem-solving abilities; team-oriented and skilled in working within a collaborative environmentMandatoryKnowledge of monitoring software and auto- ticketing a plusMandatory Knowledge of the ITIL framework with preference given to candidates with ITIL v3 or v4Mandatory Keywords: green card Idaho New York URGENT HIRING FOR Sr. DESKTOP ENGINEER || NO (H1B) || Onsite || Brooklyn, NY ( Need Local ) [email protected] |
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| Tue Oct 29 02:11:00 UTC 2024 |