| Need Information Technology Help Desk Supervisor (Fort Lauderdale, FL) at Remote, Remote, USA |
| Email: [email protected] |
| From: Bhavya, Techrooted [email protected] Reply to: [email protected] Hi, I am hiring a consultant for one of my client's requirement. Job Description for the same is written below. If you find yourself comfortable with the requirement please reply back with your updated resume. I would really appreciate if you can give me a call back at my contact # (201) 534 5266, Ext 806 . Title : Information Technology Help Desk Supervisor Location : Onsite Role ( Fort Lauderdale, FL ) Duration : 12 Months/Contract JOB DESCRIPTION: Information Technology Help Desk Supervisor Responsibilities - Supervise the service desk teams daily activities around ticket creation, escalation, and resolution. Serve as the first point of escalation for your team to address customer problems and drive towards a permanent resolution. Ensure all team members are following SOPs and receiving feedback and coaching to continuously improve customer interactions. Review team member Key Performance Indicators (KPIs) and other reporting to proactively identify trends that may need to be addressed. Complete weekly one on ones and team meetings to provide individual and group feedback on performance. Ensure the team has all necessary tools, access, and training for customer environments. In the event of a customer escalation, be the customers first level advocate, quickly identify and engage other resources and leadership to assist. Communicate frequently and clearly with leadership to relay various situations, customer impacts, employee concerns, needed process enhancements. Regards Bhavya Setia Deputy Resource Manager E : [email protected] TechRooted. 14 Wall Street 20th Floor | New York, NY 10005 www.techrooted.com/ Keywords: access management Florida New York Need Information Technology Help Desk Supervisor (Fort Lauderdale, FL) [email protected] |
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| Tue Oct 29 03:34:00 UTC 2024 |