| IT Quality Assurance Analyst II --Call Center--FL --No H1B at Jacksonville, Florida, USA |
| Email: [email protected] |
| From: Samir Priya Darshan, Netonics Inc [email protected] Reply to: [email protected] Role - IT Quality Assurance Analyst II (CSR) Location Jacksonville, FL Job type Contract Vacancy - 2 Interviews 2 rounds (1st technical, 2nd Managerial) Client :- Prime consulting /GLF The Senior Quality Analyst Banking assesses the quality of the performance of call center associates who deal with existing and potential customers. Under general supervision, this job measures and analyzes call center performance and customer information management practices versus established benchmarks to ensure customers are receiving quality customer support. Evaluates customer information management systems and processes across all channels to ensure customer data integrity and privacy. Prepares reports and feedback on quality findings for distribution to supervisors/team leaders. Performs quality checks on all written and electronic correspondences. - Keywords: information technology Florida IT Quality Assurance Analyst II --Call Center--FL --No H1B [email protected] |
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| Tue Oct 29 19:22:00 UTC 2024 |