| Technical Writer - Local to Florida ONLY - USC GC GC-EAD TN ONLY - LOCAL DL or ID MUST at Pensacola, Florida, USA |
| Email: [email protected] |
| From: Zaman Wasi, TechRooted [email protected] Reply to: [email protected] Hello, I am hiring a consultant for one of my client's requirement. Job Description for the same is written below. If you find yourself comfortable with the requirement please reply back with your updated resume. Job Title Network Operations Technical Writer Duration 6+ months Location Pensacola, FL 2 Days Hybrid Local ONLY Client NFCU USC GC GC-EAD TN ONLY Training would be onsite M-F 8:30-5:00pm for the first few weeks Must have LinkedIn The Network Operations team provides 24/7/365 monitoring of client's Enterprise systems to ensure continuous availability. Network Operations proactively monitors alerts and escalates alerting incidents and engages support teams and/or third-party vendors as appropriate. Additionally, the Network Operations team supports equipment for branch office and ATM connectivity. The Technical Writer will support the team by providing various forms of documentation via the creation of standardized response procedures. The Technical Writer will create other forms of documentation as needed. Such documentation will include electronic tutorials, user manuals, and Help documents to support our operators and service partners. Responsibilities Create and manage response procedures for operators to refer to when escalating high-priority alerts that affect service partners and valued credit union members Research, gather, and synthesize data to present conclusions and recommendations to team members, service partners, and management Interview engineers and/or subject matter experts to obtain workflow, processes, or other technical information Design, develop, and implement technical documents, including electronic training, user manuals, tutorials, and knowledge checks Provide timely responses and outcomes to operator inquiries posted in IM Respond to email in a timely manner; keep customers accurately informed and maintain detailed work notes Work collaboratively with support teams and management to implement process improvements Provide a Quality Assurance function for the team by reviewing work of others to ensure consistency, accuracy, and timeliness of service Lead small projects; serve as team spokesperson in project meetings Perform other duties as assigned Qualifications (Required) Excellent written communication skills with a keen eye for detail Experience in developing technical documentation Fluency with industry-standard technical summary and reporting techniques Proven ability to quickly learn and understand complex subject matter Advanced skill presenting information, findings, conclusions, and alternatives clearly and concisely Experience managing multiple priorities independently and/or in a team environment to achieve goals Advanced time-management and problem-solving skills; ability to complete administrative responsibilities accurately and on time Possess a can-do attitude for providing excellent customer service, with a mindset that demonstrates patience and persistence Expert proficiency with MS Office Suite Experience creating/editing presentations using software or other types of material/media Advanced skill working with all levels of peers, stakeholders, and management Qualifications (Desired) Experience maintaining SharePoint applications/pages Experience using OneNote Familiarity with ServiceNow Experience using SnagIt, Articulate 360, or similar instructional design tools Knowledge of Navy Federals products, services, processes, and procedures Bachelors Degree in English, Information Systems, Engineering, related technical field, or equivalent work experience Regards Zaman Wasi Sr. Technical Recruiter E : [email protected] TechRooted. 14 Wall Street 20th Floor | New York, NY 10005 www.techrooted.com/ Keywords: access management green card trade national microsoft Florida New York Tennessee Technical Writer - Local to Florida ONLY - USC GC GC-EAD TN ONLY - LOCAL DL or ID MUST [email protected] |
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| Tue Oct 29 21:23:00 UTC 2024 |