| URGENT HIRING FOR Contact Center Infrastructure Solutions Engineer || NO (H1B) || Onsite || Lake Forest campus at Forest, Virginia, USA |
| Email: [email protected] |
| From: Nikhil Ashutosh, vyzeinc [email protected] Reply to: [email protected] Job Description - Please send linkedin with submission Role: Contact Center Infrastructure Solutions Engineer Duration: 6 month contract to hire candidates MUST be able to convert without sponsorship. Visa: Green card or US Citizens Only Location: Hybrid- 2 days remote, 3 days on site at the Lake Forest campus Position Summary: Trustmark is seeking a skilled and experienced Contact/Call Center Infrastructure Solutions Engineer to join our dynamic team. In this role you will play a pivotal role in leading and directing the infrastructure technology, managing services, and collaborating across teams enabling and supporting Trustmarks contact/call center functionality and customer experience (CX) Leveraging extensive experience in telephony systems and technology, omnichannel technology, cloud-based contact center solutions, including Dynamics 365 Contact Center, Dynamics 365 CRM, Digital Contact Center and experience directly supporting business and IT leaders, this individual will serve as a thought leader collaborating with CRM technology groups, applications development teams, and business users, to drive business goals through exceptional customer experience leveraging technical solutions. This position will have responsibility for analyzing user needs to determine technical requirements, participating in service design meetings, creating solution designs based on business requirements to align with business and IT strategies, defining roadmaps for infrastructure technical services, maintaining service life cycle management, and operational readiness. The individual in this role will identify alternative and emerging technology solutions and work with business and IT leadership to gain support for the vision. The individual will oversee the execution of development work to build new solutions leveraging internal and 3rd party vendor teams. Key Accountabilities: Collaborate with business and IT leadership to develop business cases, define requirements, develop technical roadmaps and strategies, prioritize initiatives, assess risk, and design implementation and integration of infrastructure service solutions. Drive innovation and promote new technologies and processes to improve existing contact center technology solutions. Effectively communicate and collaborate with cross functional teams, business users, and leadership. Understand, resolve, and provide alternative solutions to business problems related to the contact center technologies. Collaborate with users to incorporate feedback and influence the application/product design. Lead and oversee the execution of work by internal and 3rd party vendor teams. Work across the IT organization on contact center technology projects to support business goals and IT priorities. Minimum Requirements: Bachelors degree and a minimum of 6 years relevant experience in contact center engineering and/or applications development OR a high school diploma and 8 years relevant experience in contact center engineering and/or applications development Demonstrated technical leadership with contact/call center technologies, including traditional telephony systems and technologies, IVR, and cloud-based contact center solutions Experience communicating directly with and advising non-technical senior business leaders as a technical subject matter consultant Experience assessing, evaluating, and prioritizing technology solutions to business needs to drive decisions for a contact/call center including workforce management tools, analytics platforms and tools, data security and compliance protocols Experience leading, delegating, monitoring, and supporting the hands-on technical execution of work completed with both internal and vendor-based/3rd party teams Experience using Microsoft Power BI Experience integrating contact center software with other business systems including Microsoft Dynamics CRM Experience building automation solutions with Microsoft Power Platform Preferred Qualifications: Life insurance industry knowledge Experience using Salesforce CRM Experience with Dynamics 365 Contact Center Keywords: business intelligence information technology URGENT HIRING FOR Contact Center Infrastructure Solutions Engineer || NO (H1B) || Onsite || Lake Forest campus [email protected] |
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| Wed Oct 30 05:15:00 UTC 2024 |