| Service Help Desk at Brooklyn, New York, USA |
| Email: [email protected] |
| From: Vikrama, Valiantiq [email protected] Reply to: [email protected] Job Role: Service Help Desk Location: Brooklyn, NY (On-site) Client; Not Disclosed Duration: 12+ Months Experience: 8+ Years Visa: H4-EAD, OPT-EAD, CPT-EAD, GC, USC Need local candidate in NY/NJ SCOPE OF SERVICES Provide telephone and email technical support on hardware, software, facilities, network, and telephony issues for the client. Screen and process calls and maintain clear documentation by utilizing Public Safety Remedy. Participate in Public Safety Service Desk management projects that enhance the quality and efficiency of services provided; administer, diagnose, and resolve basic desktop related issues; troubleshoot network connectivity issues. Perform Citrix password and account management, provision account(s) access for new employees; prioritization, categorization and resolution of incidents, changes, requests and problems; monitoring, tracking and coordination of Public Safety Technology Operations Center functions. Requirements MANDATORY SKILLS/EXPERIENCE Note: Candidates who do not have the mandatory skills will not be considered 8 years experience working in a service desk environment. Proficient with the Microsoft Office suite; knowledge of remote desktop access software utilized to troubleshoot issues remotely. Excellent verbal and written communication skills, problem solving, customer service, interpersonal and mentoring skills. Ability to work independently. Knowledge of Remedy or other Service Management tool a plus; ability to clearly and concisely communicate technical information to non-technical users at all organizational levels. Excellent customer service skills and effective telephone etiquette; excellent troubleshooting and analytical skills; exceptional interpersonal skills, with a focus on listening and questioning. Solid relationship management and performance management skills; ability to multitask and effectively prioritize and execute tasks in a high-pressure environment. Proven analytical and problem-solving abilities; team-oriented and skilled in working within a collaborative environment. Proven analytical and problem-solving abilities; team-oriented and skilled in working within a collaborative environment. Knowledge of monitoring software and auto-ticketing a plus. Knowledge of the ITIL framework with preference given to candidates with ITIL v3 or v4. Thanks & Regards, Vikrama Rao Recruitment Executive- ValiantIQ Inc. "Searching Best Minds Searching Best Minds" Email: [email protected] P. 18032918038 F. (302) 482-3672 Disclaimer: If you are not interested in receiving our e-mails then please reply with a "REMOVE" in the subject line for automatic removal. And mention all the e-mail addresses to be removed with any e-mail addresses, which might be diverting the e-mails to you. We are sorry for the inconvenience. Keywords: green card New Jersey New York Service Help Desk [email protected] |
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| Wed Oct 30 19:21:00 UTC 2024 |