| UI&UX DESIGNER NYC (hybrid, 2-3 days in office required) Local candidates only!! at NYC, New York, USA |
| Email: [email protected] |
| Hello , Please have a look at the position below and let me know if you have a perfect candidate CITIZEN,GREEN CARD Service Designer(UI&UX DESIGNER) Company: M&T Bank Location: NYC (hybrid, 2-3 days in office required) Local candidates only!! USC and GC Only. Overview: We are seeking a Service Designer to create seamless, client-centered service experiences across multiple channels, including digital and in-person environments. This role involves end-to-end journey mapping, service blueprinting, and close collaboration with cross-functional teams to deliver impactful solutions that meet regulatory and operational standards. Unlike traditional UX/UI roles, this position emphasizes a holistic approach to the entire service process, ensuring cohesive client experiences that support business objectives. Key Responsibilities Customer Journey Mapping: Create comprehensive client journey maps across multiple service touchpoints to identify pain points and opportunities for improvement. Service Blueprinting: Develop detailed service blueprints to document end-to-end processes, focusing on both client-facing interactions and behind-the-scenes activities essential for operational success. User-Centered Research: Conduct qualitative and quantitative research to understand client needs, generating personas and insights to inform service design strategies. Cross-Functional Collaboration: Partner with teams in product, compliance, risk, and IT to ensure service designs align with regulatory and business standards, facilitating a unified approach. Prototyping and Validation: Develop prototypes and conduct usability testing to iterate on and refine service concepts, focusing on high standards of client experience and compliance. Continuous Service Improvement: Use client feedback and data to enhance current services, prioritize solutions, and simplify complex processes. Training and Knowledge Sharing: Educate internal teams on service design principles, fostering a client-centered approach across departments. Qualifications Education: Bachelors or Masters degree in Service Design, Human-Computer Interaction, or related field. Experience: 3-5 years in service design, ideally in financial services or regulated industries. Skills: Proficiency in service design tools and methods (e.g., journey mapping, blueprinting). Strong analytical skills and the ability to translate insights into effective service designs. Excellent collaboration and communication skills. Knowledge of regulatory standards and data privacy requirements. Familiarity with banking products or similar regulated services is a plus. Regards, Aniket Kumar Mishra Sr. Recruitment Executive || Focused on Cultivating Exceptional Java and UI Talents. VYZE INC : 25179 Methley Plum Place, Aldie, VA 20105 : [email protected] || LinkedIn: linkedin.com/in/aniket-kumar-mishra-304029200 || Hangout: [email protected] Disclaimer: This communication, along with any documents, files or attachments, is intended only for the use of the addressee and may contain confidential information. If you are not the intended recipient, you are hereby notified that any dissemination, distribution or copying of any information contained in or attached to this communication is strictly prohibited, To remove your email address permanently from future mailings, please send REMOVE to [email protected] . -- Keywords: user interface user experience information technology green card Virginia UI&UX DESIGNER NYC (hybrid, 2-3 days in office required) Local candidates only!! [email protected] |
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| Wed Oct 30 19:21:00 UTC 2024 |