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Product Support Analysis - Help desk at Remote, Remote, USA
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From:

shrasti singh,

vyzeinc

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Job Description -

Need locals

State of TX

Product Support Analysis/ Help desk

Hybrid- Austin, TX 

Any Visa 

Skype

JD

EXPERIENCE-

Required Qualification Skills:

    4 Years: Help desk / service desk services.

    4 Years: Help desk software (e.g. ticketing systems, knowledge bases).

    4 Years: Ability to troubleshoot technical issues in a complex system environment. (e.g. password resets, network connectivity, etc.).

    4 Years: High-level knowledge of information technology systems and best practices.

    4 Years: Microsoft O365 applications (Word, Excel, PowerPoint, Teams, Visio).

    4 Years: Working with SharePoint Lists.

    4 Years: Strong customer service orientation, with patience and empathy for frustrated or confused users.

    4 Years: Call handling.

Preferred Qualification/Skills:

    2 Years: Remedy / BMC Helix.

Keywords: Texas
Product Support Analysis - Help desk
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Wed Oct 30 19:58:00 UTC 2024

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Location: Austin, Texas