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REMOTE :: Help desk service at Remote, Remote, USA
Email: [email protected]
From:

UTTAM BARMAN,

SONITALENTCORP

[email protected]

Reply to:   [email protected]

Title : Help desk / service

Location: Remote (Candidate must be in Texas)

Duration: 6 to 12 months.

MUST HAVE

4        Required        Experience with help desk / service desk services.

4        Required        Experience with help desk software (e.g. ticketing systems, knowledge bases).

4        Required        (at least 3) Ability to troubleshoot technical issues in a complex system environment. (e.g. password resets, network connectivity,

                                  etc.)

4        Required        (at least 2) High-level knowledge of information technology systems and best practices.

4        Required        (at least 2) Experience with Microsoft O365 applications (Word, Excel, PowerPoint, Teams, Visio)

4        Required        (at least 2) Experience working with SharePoint Lists.

4        Required        (at least 2) Strong customer service orientation, with patience and empathy for frustrated or confused users.

4        Required        (at least 2) Experience with call handling.

PREFERRED

2        Preferred        Experience with Remedy / BMC Helix.

LinkedIn: 

https://www.linkedin.com/in/uttam-barman-b494b1254/

Email: 

[email protected]

Contact: 8599464061 

Keywords:
REMOTE :: Help desk service
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Thu Oct 31 01:19:00 UTC 2024

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