| Desktop Support Analyst 4 @ VA -NEED LOCALS at Remote, Remote, USA |
| Email: [email protected] |
| -- Hello , Hope you doing great. Please go through the JD and send resumes to [email protected] Desktop Support Analyst 4 1401 E. Broad St. Richmond, VA 23219 100 % Onsite MOI: In Person Only .* local candidates strongly preferred * interviews will be conducted ONSITE, NO exceptions * candidates MUST be able to work ONSITE 100% VDOT is seeking a local candidate for an on-site technical support position. The ideal candidate will have experience supporting Windows desktop users in an enterprise environment. DUTIES AND RESPONSIBILITIES: Issues new workstations to incoming employees, coordinates issuance during employee orientations, internal refreshes, etc. Issue and troubleshoot peripheral devices provided alongside workstations (Monitors, docking stations, input/output devices, etc.) Manages and monitors customer IT issues using helpdesk tools ServiceNow, Ivanti, and SharePoint. Support over the phone, in person, and using remote control Works directly with customers to assist in managing and fixing software and application issues on desktops, laptops, tablets, and printers Troubleshoot software and hardware problems and enhances the level of direct services to field staff Install, maintain, and assist in testing and upgrading of new and existing hardware and software Provides advanced problem management, troubleshooting, root cause analysis and escalations to resolve customer problems Creates job aids for internal VDOT staff to enhance the use of infrastructure such as SharePoint, OneDrive, and Office products REQUIRED EXPERIENCE & SKILLS Strong customer service skills with a Customer First attitude Extensive skills and experience in desktop products including but not limited to Windows 11, SharePoint Online, OneDrive, Teams, and MS O365 Ability to utilize troubleshooting tools and skills in managing and administering desktops, laptops, and tablets Excellent research and investigative skills Knowledge and experience in Active Directory, cmd line tools, remote support tools, basic networking Experience in working with help request tracking and reporting tools Knowledge of IT concepts and trends and new technologies Ability to troubleshoot hardware and software issues, and communicate solutions to customers both in the Central Office and in the field Ability to communicate effectively orally and in writing with individuals and groups Basic understanding and knowledge of software packaging and deployment (preferably using Ivanti End Point Manager, previously LANDESK Management Suite) Skill Years Used Last Used Customer service professional with a great attitude. Required 3 Years Experience supporting a Windows based enterprise including Windows 11, Office 365, Teams, OneDrive, etc. Required 3 Years Hands on experience in a variety of ticketing/tracking tools related to IT Support. Required 3 Years Ability to perform root cause analysis and create documentation related to the cause and remedy. Required 3 Years Experience assisting end users with a variety of technical issues including peripherals, mobile devices, printers, etc. Desired 3 Years S. LEELA MADHURI US IT RECRUITER Tel: 703-831-8282 Ext. 2518 Email: [email protected] linkedin.com/in/leela-madhuri-10ab66258 -- Keywords: information technology golang microsoft Virginia Desktop Support Analyst 4 @ VA -NEED LOCALS [email protected] |
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| Fri Nov 01 20:40:00 UTC 2024 |