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Desktop Support Analyst 4 @ VA -ONSITE at Remote, Remote, USA
Email: [email protected]
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Desktop Support Analyst 4 

1401 E. Broad St. Richmond, VA 23219 100 % Onsite

MOI: In Person Only

.* local candidates strongly preferred

* interviews will be conducted ONSITE, NO exceptions

* candidates MUST be able to work ONSITE 100%

VDOT is seeking a local candidate for an on-site technical support position. The ideal candidate will have experience supporting Windows desktop users in an enterprise environment.

DUTIES AND RESPONSIBILITIES:

Issues new workstations to incoming employees, coordinates issuance during employee orientations, internal refreshes, etc.
Issue and troubleshoot peripheral devices provided alongside workstations (Monitors, docking stations, input/output devices, etc.)
Manages and monitors customer IT issues using helpdesk tools ServiceNow, Ivanti, and SharePoint. Support over the phone, in person, and using remote control
Works directly with customers to assist in managing and fixing software and application issues on desktops, laptops, tablets, and printers
Troubleshoot software and hardware problems and enhances the level of direct services to field staff
Install, maintain, and assist in testing and upgrading of new and existing hardware and software
Provides advanced problem management, troubleshooting, root cause analysis and escalations to resolve customer problems
Creates job aids for internal VDOT staff to enhance the use of infrastructure such as SharePoint, OneDrive, and Office products

REQUIRED EXPERIENCE & SKILLS

Strong customer service skills with a Customer First attitude

Extensive skills and experience in desktop products including but not limited to Windows 11, SharePoint Online, OneDrive, Teams, and MS O365

Ability to utilize troubleshooting tools and skills in managing and administering desktops, laptops, and tablets

Excellent research and investigative skills

Knowledge and experience in Active Directory, cmd line tools, remote support tools, basic networking

Experience in working with help request tracking and reporting tools

Knowledge of IT concepts and trends and new technologies

Ability to troubleshoot hardware and software issues, and communicate solutions to customers both in the Central Office and in the field

Ability to communicate effectively orally and in writing with individuals and groups

Basic understanding and knowledge of software packaging and deployment (preferably using Ivanti End Point Manager, previously LANDESK Management Suite)

Skill

Years Used

Last Used

Customer service professional with a great attitude. Required 3 Years

Experience supporting a Windows based enterprise including Windows 11, Office 365, Teams, OneDrive, etc. Required 3 Years

Hands on experience in a variety of ticketing/tracking tools related to IT Support. Required 3 Years

Ability to perform root cause analysis and create documentation related to the cause and remedy. Required 3 Years

Experience assisting end users with a variety of technical issues including peripherals, mobile devices, printers, etc. Desired 3 Years

S. LEELA

 MADHURI

US IT RECRUITER

Tel: 
703-831-8282 Ext. 
2518

Email: [email protected]

linkedin.com/in/leela-madhuri-10ab66258

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Keywords: information technology golang microsoft Virginia
Desktop Support Analyst 4 @ VA -ONSITE
[email protected]
[email protected]
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Mon Nov 04 20:47:00 UTC 2024

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