| SAP L1 Support MM // Arkansas City, KS(Winfield KS) ( Day 1 Onsite role) at Arkansas City, Kansas, USA |
| Email: [email protected] |
| Hello Team, Hope you are doing well, Please find JD Below, Role: SAP L1 Support MM Location:-Arkansas City, KS(Winfield KS) ( Day 1 Onsite role) Work permit: Visa Independent Job Description: 1) Incident Solving 1. Resolve known errors by means of SAP Notes, Knowledge Base articles, info docs derived from solved customer incidents, documentation, WIKI, or verifying customized entries or hardware parameters 2. Perform root cause analysis and provide solutions 3. Achieve a good level of customer satisfaction 4. Attend e Learning Lessons, Remote Learning Sessions, Classroom Training and Coaching 5. Share and document knowledge through creation of WIKI entries and Knowledge Base articles 2) Additional Tasks 1. Participate in weekend support/ 24x7 support activities 2. Report errors to development organizations 3. Participate in Knowledge Management (WIKI content, Knowledge Base Articles) 3) Support Without Incidents 1. participates in projects aimed at achieving the organizational vision. 2. Carry out new tasks as requested e.g. participate in Real time support (chat) in cooperation with an experienced support engineer. 3. Ownership: Take ownership of the decisions you make. 4. Accountability: Be accountable for the actions you take. 5. Responsibility: Take responsibility for the end results or outcomes. EDUCATION University degree or College diploma program in Computer Science, Business and Technology, or related areas. Equivalent professional experience will be considered. SKILLS AND COMPETENCIES Required: Excellent diagnostic and technical analysis skills Ability to assess, plan and troubleshoot while collecting information about the customer issue. Solid understanding of Internet technologies Familiarity with general business terms and processes Excellent English communication skills (written and oral) Best Regards Ranjay Singh Technical Recruiter Ehub Global M: 214-509-7515 [email protected] 450 Century Parkway, Suite 250, office 230 Allen, Texas,75013 -- Keywords: materials management information technology Kansas SAP L1 Support MM // Arkansas City, KS(Winfield KS) ( Day 1 Onsite role) [email protected] |
| [email protected] View all |
| Tue Nov 05 02:00:00 UTC 2024 |