| SAP L1 Support MM // Arkansas City, KS // Contract at Arkansas City, Kansas, USA |
| Email: [email protected] |
| Hi Folks, Hope you are doing well! Please share profiles for below job role:- Best way to reach me at [email protected] Role: SAP L1 Support MM Location:-Arkansas City, KS(Winfield KS) ( Day 1 Onsite role) Job Description: 1) Incident Solving 1. Resolve known errors by means of SAP Notes, Knowledge Base articles, info docs derived from solved customer incidents, documentation, WIKI, or verifying customized entries or hardware parameters 2. Perform root cause analysis and provide solutions 3. Achieve a good level of customer satisfaction 4. Attend e Learning Lessons, Remote Learning Sessions, Classroom Training and Coaching 5. Share and document knowledge through creation of WIKI entries and Knowledge Base articles 2) Additional Tasks 1. Participate in weekend support/ 24x7 support activities 2. Report errors to development organizations 3. Participate in Knowledge Management (WIKI content, Knowledge Base Articles) 3) Support Without Incidents 1. participates in projects aimed at achieving the organizational vision. 2. Carry out new tasks as requested e.g. participate in Real time support (chat) in cooperation with an experienced support engineer. 3. Ownership: Take ownership of the decisions you make. 4. Accountability: Be accountable for the actions you take. 5. Responsibility: Take responsibility for the end results or outcomes. EDUCATION University degree or College diploma program in Computer Science, Business and Technology, or related areas. Equivalent professional experience will be considered. SKILLS AND COMPETENCIES Required: Excellent diagnostic and technical analysis skills Ability to assess, plan and troubleshoot while collecting information about the customer issue. Solid understanding of Internet technologies Familiarity with general business terms and processes Excellent English communication skills (written and oral) Best Regards Anshu Sahu [email protected] -- Keywords: materials management information technology Kansas SAP L1 Support MM // Arkansas City, KS // Contract [email protected] |
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| Tue Nov 05 02:18:00 UTC 2024 |