| ServiceNow PM || San Jose, CA || Contract at San Jose, California, USA |
| Email: [email protected] |
| From: Ramesh M, VDart [email protected] Reply to: [email protected] Hi, Hope you are doing great! I am currently working on the below opportunity ServiceNow PM . Please let me know your response with resume Job Title: ServiceNow PM Location: - San Jose, CA (onsite) Duration: Contract Description: As a Customer Engagement Manager, you will be responsible for managing key internal and external initiatives with the aim of adding significant value to the customers as well as helping the broader organization innovate. Deliverables will include the implementation of new/existing projects, as well as managing and navigating the customers during these projects. Time Zones covered: PST/MST/CST Manage cross-functional projects and teams, senior-level business executives and customers to provide a unique customer experience during the projects. Provide weekly/monthly, quarterly updates to the customer as well as to internal executive teams Manage each phase of the project and be able to navigate the cross-functional team, both internal and external Initiate and/or participate in strategic initiatives that impact the tactical approach to the effort as well as influencing the direction of the project. Develop and present the value proposition to the customer as part of the initiative and on-going collaboration Mentor team members to achieve the engagement's deliverables and promote the customer's desired results. Identify gaps between actuals and plan of record, proposing solutions and driving resolutions. Minimum of 6 years of high-tech/SaaS industry experience 8+ years in Customer Engagement or Project Management roles Prior experience with implementing or supporting ServiceNow products in an Enterprise Strong cross-functional, technical Project Management experience including planning, scheduling, monitoring, and stakeholder reporting Demonstrated experience in leading key projects, including strategic customer programs from inception to successful roll-out and beyond Strong documentation and presentation skills including creative thinking and willingness to work hands-on to deliver impactful outcomes. Excellent negotiation and persuasion skills. Experience with analytics and understanding of metrics and KPIs (as defined) for the customer Thought leadership and strategic thinking Ability to gather and analyze data to understand the pros and cons of different decisions and options Ability to communicate abstract ideas clearly and independently manage complex project objectives Facilitation skills in leading and planning meetings, reviews, and retrospectives. Strong customer orientation and an innate ability to anticipate and act Mandatory Skills Project Management Desirable Skills SERVICENOWITAM, SERVICENOW CMP Regards, Ramesh M Team Lead Email: [email protected] Keywords: access management California ServiceNow PM || San Jose, CA || Contract [email protected] |
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| Tue Nov 05 05:06:00 UTC 2024 |