| Salesforce Service Cloud Developer at Remote, Remote, USA |
| Email: [email protected] |
| Salesforce Service Cloud Developer Torrance, CA Design and implement custom solutions in Salesforce Service Cloud, including creating workflows, automation, and custom applications to meet business requirements. Develop and maintain Lightning components, custom objects, fields, and triggers to enhance Service Cloud functionality. Configure and manage Service Cloud features like Omni-Channel, Knowledge Base, Case Management, and Live Agent. Integrate Salesforce with other internal and external systems, utilizing REST/SOAP APIs to enable seamless data flow and consistency across systems. Implement data migration strategies as needed to ensure data integrity and continuity. Customize Salesforce objects, page layouts, and process flows to support streamlined service operations. Utilize declarative tools and, when necessary, create custom code to address specific business requirements. Monitor and optimize the performance of Salesforce Service Cloud applications. Identify and resolve issues that affect user experience and operational efficiency. Document system configurations, changes, and development efforts. Provide training and support to Service Cloud users, helping them understand and use the platform effectively. Work closely with customer service, IT, and other stakeholders to gather requirements and provide input on solution design. Partner with QA teams to create and execute test plans, ensuring quality and stability of delivered solutions. Proven experienceas a Salesforce Developer, with specific expertise in Service Cloud. Hands-on experience with Service Cloud features, including Case Management, Omni-Channel, Knowledge, and Live Agent. Experience with Lightning components and development, Apex, Visualforce, and SOQL. Proficiency in Salesforce customization, including flows, process builder, and declarative tools. Strong understanding of Salesforce architecture, REST/SOAP APIs, and integration best practices. Solid programming skills in Apex, JavaScript, HTML/CSS, and relevant web technologies. Excellent problem-solving skills and ability to work independently or as part of a team. -- Keywords: quality analyst information technology California Salesforce Service Cloud Developer [email protected] |
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| Tue Nov 05 20:44:00 UTC 2024 |