| New role: Call Center Manager at Richmond, VA (Onsite) at Richmond, Virginia, USA |
| Email: [email protected] |
| Hello, Greetings!!! Job Title: Call Center Manager - W2 Location: Downtown Richmond, VA (on-site every week) Duration: 9+ months Note: Please mention the visa status and current location. We're looking for a dynamic Call Center Manager to join the City of Richmond DPUs (CoR-DPU) Customer Experience / Call Center Operations team! This is an exceptional opportunity to lead day-to-day operations and drive customer service excellence in the heart of Downtown Richmond, VA. Job Description: Knowledge, Skills, and Abilities: Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of customer service operations, techniques, and processes. Knowledge of the areas of industry and municipal utility Customer Care, including high volume customer service center operations. Knowledge of utility billing practices. Knowledge of utility industry and business operations. Knowledge of Local, State, and Federal laws, regulations, and ordinances affecting the utility. Knowledge of budgeting methods and systems. Skill in creating customer value and addressing evolving customer needs. Skill in communicating orally and in writing. Skill in managing a twenty-four-hour operation. Skill in identifying and assessing potential process improvements. Ability to establish and maintain professional relationships with internal and external customers. Ability to understand and explain industry trends, processes, and procedures. Ability to manage multiple programs, projects, and tasks. Ability to use an equity lens and framework to create inclusive, diverse, and safe workplaces and community programs. Ability to manage diversity, understand inclusion, and work with diverse communities and populations. Ability to develop, implement and administer, goals, objectives, and procedures for providing effective and efficient services. Minimum Qualifications: Graduation with a Bachelor's degree from an accredited college or university in Business or a related field, plus four (4) years of related experience, including two (2) years of experience which were in a supervisory capacity. One (1) additional year of related experience may substitute for one (1) year of the required education up to a maximum of four (4) years substitution. Thanks & regards, Rahul Deshmukh Sr. Talent Acquisition Hangout / Gmail:[email protected] LinkedIn ID: Rahul R Deshmukh www.linkedin.com/in/rahul-r-deshmukh-034880325 -- Keywords: rlang information technology wtwo Idaho Virginia New role: Call Center Manager at Richmond, VA (Onsite) [email protected] |
| [email protected] View all |
| Tue Nov 05 21:22:00 UTC 2024 |