| Major Incident Manager at Remote, Remote, USA |
| Email: [email protected] |
| Hi Recruiters, I hope you are doing well!!! We have an urgent requirement for the position of Major Incident Manager Please go through the JD & share your updated resume if you find it interesting. Mention your consultant visa status also Major Incident Manager Onsite - Phoenix, AZ Job Description/ Responsibilities Handling of Major Incidents process to guide their actions and decisions in resolving the incident as quickly as possible Responsible for investigating the incident, identifying its root cause, and implementing the necessary solutions Responsible for coordinating all incident response activities, include triaging incidents and determining the severity working effectively towards resolving the incident and drive coordination among them, with the goal of resolving the incident at hand Handle customer-facing issues, responsible for resolving customer complaints, answering questions, and ensuring customers are informed about the incident and its resolution Communicating with customers promptly and empathetically, managing customer expectations, and working closely with other team members to address customer issues Coordinate the incident response activities, gather the response team, and set up bridge call for communication and collaboration ITIL Incident/Problem Management ITSM/ITIL Service Management Domain Skills -- Keywords: information technology golang Arizona Major Incident Manager [email protected] |
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| Wed Nov 06 01:22:00 UTC 2024 |