| Executive IT Support Engineer---NYC, NY - Onsite from day1 at NYC, New York, USA |
| Email: [email protected] |
| Hello Friends, I Hope you are doing well. This is Surya from Humac Inc. , Please check the following job description, and if you are interested, or know someone who might be interested, please share your updated resume to reach you. Role: Executive IT Support Engineer Location: NYC, NY - Onsite from day1 Rate: $50-55/hr on C2C MAX Physical presence: 1. 500 + Approx. (Senior leadership Vice President and higher management CXO) 2. 2 New York Offices at present & future offices within NYC. KEY ACCOUNTABILITIES: This position is responsible for governance, implementation and support of IT related activities in the company. Responsibilities include: Office based users and related Technology needs, inclusive of Smartphones & Video Conferencing Support. Troubleshoot basic configuration & relevant applications on Windows Laptops & Apple devices. Understanding of Servers, networks & other back- office hardware and softwares. Co-ordinate with vendors and ensure SLAs are adhered to. Project management a per business needs, support and infrastructure related projects. Acts as Primary contact for the whole of Americas Region. Coordinate with global IT teams on requests on daily basis. Advise and bring in ideas for improvements & analysis for multiuser rollouts of global and regional software applications including hardware. Maintain IT Knowledge base as per required protocols to overcome known issues. Administration of assets (HW & SW). Providing IT Services & Support for attendees in office or offsite events. REQUIREMENTS: Education: University degree OR Equivalent Diploma in Information technology Work Experience: Soundtrack record in with a minimum of 8+ years hands on experience in the day-to-day management of all operational aspects in/of a small to medium size IT team, for the support of computer hardware, operating systems, basic networks, servers, Mobile/telephony + helpdesk. Exposure to understanding of both outsourced solutions and in house systems a definite advantage. Practical experience in managing/ working in concurrent IT Tasks and projects. Practical experience in working in day to day operations of an IT helpdesk and remote support teams. Proficient in handling CxO users / VIPs and VVIP users . Experience in coordination with people both with in IT Teams & 3rd Party contractors. Strong business acumen on proposals for improvements. Should be a Problem Solver with limited hand holding. Special Skills: Working knowledge of Microsoft Systems, JAMF, VMware Airwatch, Service now, remote support tools and other IT systems. Experience in coordinating with 3rd party providers and ensures end to end ownership until completion. Translating business requirements into both software and infrastructure requirements viz a viz involve required individuals to bring in IT solutions and implement as per guidelines. The candidate should also have: Strong organizational skills, Analytic skills, Problem solving skills, Understanding of different network components (LAN, WAN, Firewall, Router, Switch, MPLS), Good understanding of 3-tier architectures, Understands Internet, Intranet, Extranet and client/server architectures, Knowledge of MS Windows based system architecture (Windows, Office, etc.) Good communications skills for both with Genpact / Client IT and business teams. Experience with troubleshoot of Smartphones Android & iOS Devices. MAC Knowledge is mandatory. Hands on experience of MDM tools. The candidate must be a self-starter and be able to work alone or as a part of a team. Team Orientation: Works cooperatively with others, Encourages participation. Values the contribution of all team members. Results Orientation: Fosters a sense of urgency, identifies and overcomes obstacles. Balances the big picture with day-to-day activities/issues for their technology. Persistent in the pursuit of results. Service Orientation: Ensure a consistent level of support is provided to all VIP Users and Office based employees. Create / document & propose processes and procedures. Maintaining SLAs and other agreements. Communication: Creates an environment that fosters open, frank communication. Clearly expresses oneself orally and in writing. Listens carefully, solicits other opinions. Creates new channels of communication between IT and other business functions. Required Knowledge: Project management. Business analysis. Strong understanding of all aspects of IT infrastructure i.e. Back office, front office, etc. Operational understanding of IT helpdesks and remote support. Diploma/ Degree in Technology field is desirable. Certification of ITIL principles, Microsoft, VMWare, JAMF would be an advantage. Interpersonal Specifications: Technically strong, understanding of and ability to coordinate multiple projects and implementations simultaneously. Consultative interactions with people. Understanding business needs and manage effectively to meet the business requirements. Good listener, able to assist the business in the best way possible Working Conditions: 8AM - 5PM (might have to do overtime or maintain shifts depending on business requirements) Might have to work on holidays depending on business requirement with sufficient notice. Might have to travel as per business requirements. -- Best Regards, Sai Surya Teja US IT Recruiter Humac Inc. P: (623)-748-4074 E: [email protected] | W: www.humacinc.com LinkedIn: linkedin.com/in/sai-surya-1b22a721b Phoenix, AZ 85027 Keywords: information technology microsoft Arizona Colorado New York Executive IT Support Engineer---NYC, NY - Onsite from day1 [email protected] |
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| Wed Nov 06 18:08:00 UTC 2024 |