| Network Voice Engineer || Dallas TX at Dallas, Texas, USA |
| Email: [email protected] |
| From: satyam Harsh, Appian Infotech [email protected] Reply to: [email protected] Hi, Satyam Harsh here from Appian InfoTech. I am actively looking for a candidate for one of client for a job as Network Voice Engineer. Please let me know if youre interested in it. Job Title: Network Voice Engineer Location: Dallas, TX Experience: 12 Plus Years Job Description: (1.) To adhere to quality standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. (4.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations orL3 level support and doing incident and problem management (6.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives. Thanks & Regards Satyam Harsh (Technical Recruiter ) Appian Infotech Inc. Desk - (276) 910-0119 Ext.150 Email- [email protected] LinkedIn: linkedin.com/in/satyam-harsh-483563160 Website - www.appianinfotech.com Keywords: access management information technology Texas Network Voice Engineer || Dallas TX [email protected] |
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| Wed Nov 06 19:23:00 UTC 2024 |