| Major Incident Manager at Burbank, California, USA |
| Email: [email protected] |
| From: Jyoti Tyagi, TEK Inspirations LLC [email protected] Reply to: [email protected] Hello, Hope you are doing well, Please check the below job description and let me know if you have any suitable candidate for the same: Role: Major Incident Manager Location: Burbank, California Durations: 6+ Months MOI: Skype Need Genuine Candidates Execute the incident and problem management processes and procedures to minimize operational impact associated with IT incidents and facilitate the root cause identification and resolution. Improve the Companys incident and problem management processes. Lead and develop subordinate Incident Problem Managers. What will you do Manage Incident, Major Incident, and Problem Management processes. Lead subordinate Incident Problem Manager. Lead major incident bridges, determining appropriate participants and processes based on incident type and application area. Manage and enhance policies and procedures to ensure efficient incident and problem management. Aid in defining processes for recording and producing management information related to incident and problem management; including but not limited to timelines, status communication updates, and root cause analysis. Analyze incident data to identify ways to improve system, application, network stability and minimize future incidents. Develop and maintain documentation for incident and problem management processes and the Major Incident Response Team. Liaise with vendors and contractors to ensure fulfillment of contractual obligations related to problem resolution and data provision; providing summaries when SLAs are breached. Seeks opportunities to leverage and integrate existing tools to streamline cross-collaborative incidents and foster collaboration, continuous improvement, and communication across departments. Support IT on-call alerting system, ensuring best practice is configured within the system. Ensure compliance with customer and regulatory requirements. Embody the organization's mission, expectations, and values. What do you need to succeed Previous leadership/personnel management experience is required. Minimum Bachelors Degree in a technology-related field or equivalent experience. Proficiency in Incident, Problem, and/or Change Management principles, particularly ITIL. ITIL certification required. Minimum 5 years of relevant experience in an ITIL environment. Experience in application development, software quality assurance, network troubleshooting, and configuration management beneficial. Familiarity with relevant tools and systems supporting Incident Management. Experience with PagerDuty or ServiceNow beneficial. Strong communication, planning, coordination, organization, collaboration, and leadership skills. Ability to enforce compliance with standards and regulations while maintaining respectful communication. Ability to build strong working relationships and influence in a matrix environment. Availability for on-call duty in a 24x7 environment and occasional travel (<20%) as needed.Major Incident Manager Jyoti Tyagi IT Technical Recruiter TEK Inspirations LLC - 13573 Tabasco Cat Tr. Frisco, TX 75035 Email: [email protected] Phone Number: + 1469-842-8924 disclaimer: Disclaimer: If you are not interested in receiving our e-mails then please reply with a "REMOVE" in the subject line to [email protected]. And mention all the e-mail addresses to be removed with any e-mail addresses, which might be diverting the e-mails to you. We are sorry for the inconvenience Keywords: information technology Texas Major Incident Manager [email protected] |
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| Wed Nov 06 20:40:00 UTC 2024 |