| Need MAC OS Support Engineer at Remote, Remote, USA |
| Email: [email protected] |
| From: Arbaz Qureshi, Scalable Systems [email protected] Reply to: [email protected] Role name: MAC OS Support Engineer Role Description: Design and implement standard configurations for Mac devices in line with organizational policies and security standards.Deploy and manage Mac devices using tools like Jamf Pro and Apple Business Manager.Ensure seamless integration of new devices into the existing infrastructure.Package, deploy, and update software applications on Mac devices.Utilize software packaging tools and deployment scripts to streamline application distribution.Manage licenses and ensure compliance with software agreements.Maintain accurate records of all Mac devices, including hardware, software, and peripheral inventories.Track device lifecycle, from procurement through disposal, ensuring proper documentation and compliance.Implement and manage security measures to protect Mac devices, including antivirus, encryption, and endpoint protection tools.Conduct regular security assessments and vulnerability scans on Mac endpoints.Regularly deploy security patches and updates to Mac devices. Competencies: Desktop Management - Infrastructure Services (IS), EUCS_TOOLS_SCCM Experience (Years): 8-10 Essential Skills: 5+ years of experience in managing mac devices in a large-scale environment.Proven experience in managing and supporting Mac devices in an enterprise environment.Proficiency with Mac management tools such as Jamf Pro and Apple Business Manager.Strong understanding of macOS operating system, configuration, and security.Experience with scripting languages such as Bash, Python, or AppleScript.Patching and Application packaging as per organization requirements for mac devices.Familiarity with configuration management databases (CMDB) and IT service management (ITSM) toolsExperience with mobile device management (MDM) solutionsKnowledge of network protocols and security practices.Experience with integration of Mac devices in a mixed OS environment (Windows/Linux).Excellent problem-solving ,root cause analysis and troubleshooting skills.Strong communication and interpersonal skills.Ability to work independently and as part of a team.Certification in Apple Certified Support Professional (ACSP) or Apple Certified IT Professional (ACITP) is preferred. Desirable Skills: Monitor patch compliance and generate reports to ensure all systems are up-to-date and secure.Implement and manage encryption solutions (FileVault) to ensure data protection.Develop and maintain data backup and recovery procedures for Mac devices.Provide Tier 2 and Tier 3 support for Mac-related hardware and software issues.Diagnose and resolve complex technical problems, escalating to vendors when necessary.Create and maintain detailed documentation for Mac configurations, procedures, and troubleshooting guides.Conduct training sessions and provide user support on Mac best practices and security.Develop and maintain automation scripts to streamline Mac device management tasks.Utilize languages such as Bash, Python, or AppleScript for scripting automation.Identify repetitive tasks and create automated solutions to enhance efficiency and accuracy.Implement and maintain automated workflows for software deployment, configuration management, and device monitoring.Collaborate with IT teams, security teams, and other stakeholders to ensure seamless Mac device integration.Provide technical expertise and guidance in cross-functional projects related to Mac devices. Lead or participate in projects related to Mac device deployment, upgrades, and migrations.Manage project timelines, resources, and deliverables to ensure successful completion.Stay updated with the latest trends, technologies, and best practices in Mac management.Solicit feedback from end-users and stakeholders to identify areas for improvement.Innovate and implement new solutions to improve the Mac user experience and operational efficiency. Country: United States Branch | City | Location: Atlanta,GA ATLANTA Smyrna, GA Keywords: MAC OS Support Engineer, MAC Book Support, Desktop Support, JAMF engineer. Keywords: information technology Georgia Need MAC OS Support Engineer [email protected] |
| [email protected] View all |
| Wed Nov 06 21:32:00 UTC 2024 |