| Technical Writer at Pensacola, FL Hybrid at Pensacola, Florida, USA |
| Email: [email protected] |
| From: Subhash Tamta, Convextech.inc [email protected] Reply to: [email protected] Job Title: Technical Writer Location: Hybrid (Pensacola, FL) Duration: Long-term contract Visa Restrictions: No H1B/CPT Interview Mode: Phone/Skype Email: [email protected] Job Description As a Technical Writer, you'll be a key member of our team, creating clear, effective documentation to support our Network Operations. You'll work directly with engineers and stakeholders to produce materials that ensure our operators, service partners, and credit union members have the information they need to maintain smooth, continuous service. Key Responsibilities Develop and Manage Response Procedures: Create procedures for operators to follow when escalating high-priority alerts that impact service partners and valued credit union members. Research and Synthesize Data: Gather information and present it in a structured way for team members, service partners, and management. Interview Subject Matter Experts: Engage with engineers to collect essential information on workflows, processes, and other technical details. Create Technical Documents: Design and develop user manuals, tutorials, and electronic training materials, including knowledge checks. Support Network Operations: Assist the 24/7 Network Operations team with documentation and response procedures to maintain continuous service. Equipment Support Documentation: Support branch office and ATM connectivity by creating relevant documentation. Provide Standardized Documentation: Draft standardized response procedures and other essential documents to support operators and service partners. Qualifications Excellent Writing Skills: Strong written communication skills and a keen eye for detail. Technical Documentation Experience: Proficiency in developing clear, concise technical documentation. Data Presentation Skills: Ability to summarize and present information effectively. Quick Learner: Able to grasp complex subjects quickly. Multitasking: Skilled in managing multiple priorities in both independent and team environments. MS Office Proficiency: Expert-level skills in MS Office Suite. Presentation Creation: Experience creating and editing presentations and other media. Stakeholder Collaboration: Proven experience working with peers, stakeholders, and management at all levels. Thanks and Regards SUBHASH TAMTA US IT Recruiter |Convex Tech Inc. Email : [email protected] linkedin.com/in/shubhash-tamta-02a86a286 Keywords: information technology microsoft Florida Technical Writer at Pensacola, FL Hybrid [email protected] |
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| Thu Nov 07 03:59:00 UTC 2024 |