| Major Incident Analyst in Fort Worth, TX area(Hybrid) at Worth, Illinois, USA |
| Email: [email protected] |
| From: sarfaraz, convextech Inc [email protected] Reply to: [email protected] Hope you are doing good.!! Please let me know if you are interested in the position Title: Major Incident Analyst Location:. Currently 50% Hybrid (Client located in Fort Worth, TX area) Duration : 12 Month Contract (Possible extension) Visa Restrictions: No H1b/CPT . NOTE:. Must be able to work 4 days in office / 1 day remote after 1/1/2025 *Must be local to the Dallas/Fort Worth, TX area *Work schedule is Mon - Fri (6:00AM 2:00PM) CST Job Description: The Major Incident Analyst is responsible for all aspects of the Incident Management IM process while working as part of a team to restore service as quickly as possible during a Major Incident. Specifically the Major Incident Analyst will manage the IM processes during Major Incidents which includes driving technical teams towards resolution communicating status and working to capture lessons learned for Post Incident Review. The Major Incident Analyst may conduct, facilitate or participate in Root Cause Analysis and Critical Process Reviews as part of a role in Problem Management PM. Responsible for the activities related to the management of high and critical priority incidents ensuring processes and procedures are defined in detail and executed consistently. These incidents may impact multiple applications lines of business or infrastructure in multiple platforms Mainframe Mid-Tier Cloud Network Physical Layer. Performs work with a high level of autonomy in a high visibility capacity Leads post incident review process including but not limited to providing incident updates/debriefs discussing IM process successes and opportunities for improvement determining courses of action and assigning/holding technical staff accountable to complete action items. Responsible for creating Daily Performance Reports that contribute to Metrics and Analytics Assists other technical staff involved in providing IM and PM statuses and root cause analysis RCA reporting. Assists with and influences the implementation of IM and PM policies procedures and processes ensuring the strategies and activities are consistent with the business objectives and are compliant with processes for review. Participates in technical meetings as an enterprise IM subject matter expert SME. Works under limited supervision in a 24 x 7 Call Center Qualifications: Working knowledge of Cloud and IT Infrastructure Architecture and/or DevOps Strong expertise in oral and written communications including training and presenting to small and large audience Strong facilitation and listening skills to guide teams in process development and improvement exercises and workshops Ability to facilitate constructive and professional debate and gain compromise and consensus High level understanding of various technologies Working knowledge of ITSM tools reporting and relational database systems Strong influencing and relationship management skills. Ability to manage multiple high priority efforts / competing priorities and flexibility to adjust to changing requirements schedules and priorities. Self-driven and resourceful to achieve goals independently as well as work well in groups. Ability to quickly adapt to new technologies and changing business requirements. Preferred Qualifications Three years of Information Technology experience in a related area such as second- and third-level service desk network server database telephony middleware or server support. Two years of experience coordinating major incidents changes or problem management preferred. General technical knowledge and related competencies of distributed information systems technologies i.e. AWS EC2 CloudWatch UNIX and Windows operating systems WebSphere Application Server Oracle Database MQSeries Web Application Infrastructure WAI Performance Storage etc. and applications operating in the National IT environment. General knowledge of IT and interdependencies in a large scale enterprise-wide complex operation. Preferred certifications include: ITIL Foundations Certification High Level of Communication Skills to drive for results navigate discussions and acquire needed technical support information for our customers. Effective interpersonal skills to build and maintain strong partnerships with technical managers and staff application developers and strong working relationships with stakeholders. Experience navigating ITSM ServiceNow AWS CloudWatch and APM Dynatrace. When things happen on the railroad regarding IT people will call in to this team with those issues and this analyst will handle those issues and get the issue resolved as quickly as possible. Understanding AWS and Cloud environments is critical. Will do an initial Zoom interview then will do an onsite face to face panel interview. Shift times are subject to change and it's possible to have to rotate at some point. EDUCATION Bachelors degree in business computer science information management systems or closely related field or an equivalent combination of education and/or directly related work experience. Thanks and Regards Sarfaraz Khan US IT Recruiter | Convex Tech In Email: [email protected] Keywords: information technology Texas Major Incident Analyst in Fort Worth, TX area(Hybrid) [email protected] |
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| Thu Nov 07 04:42:00 UTC 2024 |