| Ony USC / GC : Support Executive / TRADE/IT SUPPORT ANALYST in Chicago, IL- Onsite Only for locals at Chicago, Illinois, USA |
| Email: [email protected] |
| Please share resume at [email protected] Role: Support Executive / TRADE/IT SUPPORT ANALYST Location: Chicago, IL (100% Onsite) Job Type: Contract Job Description: TRADE/IT SUPPORT ANALYSTAsset Servicing, Capital Markets for Brokerage Production Maintenance and Support organization is looking for an Analyst, Production Support who can work independently, responsible for working with a global production support team , responsible for day-to-day production regional support for Capital Markets Brokerage trading Applications. This role reports into the Support Manager based out of Chicago for BrokerageBrokerage Production maintenance and Support organization is responsible for 24x7 production support across globe (APAC, EMEA and North America) for various Capital Market applications under Northern Trust Company. ROLE: Brokerage Production Support Analyst has responsibility for the technical and functional desk support across multiple technologies used by Brokerage Capital Market application. This role will support our business and operations partners and clients and will liaise with upstream and downstream application teams. The ideal candidates will be having excellent communication skills and a solid understanding of various technologies in a financial institution, including trade applications. Some night/weekend work may be required from time to time. Candidate should be available Monday Friday along with expectations of escalation from the business and/or team members. The Candidate is expected to be in Chicago and working at the trading floor at the Chicago office a minimum of 4 days a week. The candidate needs to have a very strong base of functional expertise in brokerage or any other OMS trading support function. PRINCIPAL RESPONSIBILITIES: Candidate will be responsible to provide L2/L3 Support activities, Monitor and work collaboratively with other members of the global team, managing their day-to-day work and ensuring that all business queries / escalations are responded to in a timely manner. Fast Paced environment, ability to manage stress and stressful situations from the trading desk. Candidate should be able to work with Business partners to analyze and resolve their queries and ensure compliance to all controlled processes according to business and IT requirement. Develop and maintain professional relationship with all stakeholders within IT and Business teams and provide support directly or indirectly via his/her team. Candidate should have the knack to troubleshoot (review, analyze) production issues and use their team members and managers help to resolve issues that cannot be resolved independently. Incident detection, root-cause investigation, problem management (ITIL) Effort to be put into understanding the in-depth knowledge of business unit / function Aim to grow into a subject matter expert on the business side of the application Carries out activities that are large in scope, cross-functional and technically difficulty Develops periodic goals, organizes the work, sets short-term priorities, monitors all activities, and ensures timely and accu Competencies: Digital : Cloud Service Brokerage, Digital : Microsoft Power BI, PL/SQL, Trade Finance, Oracle Weblogic Server 12c Experience (Years): 8-10 -- Keywords: business intelligence information technology procedural language Illinois Ony USC / GC : Support Executive / TRADE/IT SUPPORT ANALYST in Chicago, IL- Onsite Only for locals [email protected] |
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| Thu Nov 07 19:28:00 UTC 2024 |