| Cisco Engineer at Cisco, Illinois, USA |
| Email: [email protected] |
| Cisco Engineer Morrisville, NC Designing, Managing Cisco Unified Contact Center Enterprise technologies ( UCCE ), Cisco Customer Voice Portal (CVP), Cisco IP/IVR, Cisco CTIOS, Cisco Finesse, CUIC. Good Understanding and work Experience in third party products like, Appspace, eGain, Avaloque, Calabrio, Acqueon Must have hands on experience in VXML gateways, VVBs, SIP proxy. Must have hands on experience with the following Cisco voice applications Cisco Unified Communications Manager (CUCM),Cisco Unity Connection Voicemail, Cisco Presence, Expressway MRA solution, Redsky. Experience with routine system administration tasks such as OS and application patches, upgrades and backups of the voice environment. Information Technology Infrastructure Library (ITIL) framework, with focus on Availability management, Release management, and Change Management Process Improvement identification/execution (e.g., optimization, proactive, Automation, innovation) -- Keywords: information technology North Carolina Cisco Engineer [email protected] |
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| Fri Nov 08 20:29:00 UTC 2024 |