| SNOW/ ServiceNow Project Manager - Catalogue 283768 Location- Remote at Remote, Remote, USA |
| Email: [email protected] |
| SNOW/ ServiceNow Project Manager - Catalogue 283768 Location- Remote Client Freddie Mac Role Overview Service Management Project Manager, a self-driven individual who would be accountable for managing & driving end-to-end ITSM programs (constituted of multiple projects). Examples of projects could be e.g. to implement various ITIL processes utilizing tools like ServiceNow etc., service catalog transformation, drive automation across IT services & respective technical processes etc. Job Description: Collaborating with stakeholders to assess project requirements, review strategies, Drive decision, implementation, and governance. Managing several key/strategic projects at any given point in time preferably for ITSM Stakeholder Management (internal/ client) up to the Director/ VP career stage while ensuring high levels of client satisfaction. Handling commercial acumen i.e. Estimation, Budgeting, Earned Value Analysis, Maintaining GM & OI Maintaining strong business communication, presentation, and conflict management Maintaining and delivering quality metrics, burn down charts, progress, and status reporting at Portfolio Level Managing relationships & status reporting within the organization, with clients & applicable third parties Managing internal and external dependencies for the projects Create and track a plan to deliver the program goals, including the technical implementation plan. Manage dependencies across platform and technology teams to deliver transparency and visibility for key deliverables. Scope (requirements)/ backlog management, quality management and risks and issues management Create & manage end-to-end program plans. Accountable for end-to-end delivery of overall project Accountable & lead to deliver agreed solutions with agreed quality. Desired Skills/Requirements: Graduate (minimum), MBA (IT/Operations) is preferred. 8-10 years of minimum project management experience in IT ITIL or ITSM certifications preferred. PMP certification is desirable. Exposure to Service Management tools like ServiceNow, Summit, Cherwell, BMC Remedy, HPSM or any other equivalent industry standard ITSM tool (ServiceNow or Summit is preferred) -- Ashutosh Mishra | Executive Talent Acquisition linkedin.com/in/ashutosh-mishra-allahabadi Teamware Solutions a division of Quantum Leap Consulting Pvt. Ltd 2838 E. Long Lake Road Suite 210, Troy, MI 48085 D : +1 2143909326, ashutosh.m @twsol.com www.teamwaresolutions.net Disclaimer This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to which they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. -- Keywords: information technology Michigan SNOW/ ServiceNow Project Manager - Catalogue 283768 Location- Remote [email protected] |
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| Mon Nov 11 20:37:00 UTC 2024 |