| Looking for Senior Consultant IT Process Improvement Remote at Remote, Remote, USA |
| Email: [email protected] |
| From: Sushmita Soni, Sonitalent [email protected] Reply to: [email protected] Hi Hope you are doing well , We are Hiring for Senior Consultant IT Process Improvement and let me know if you are looking for this role and send me your updated Job Title Senior Consultant IT Process Improvement Job Location - Remote Duration - 6 Months+ Visa -USC, GC Only Mode Of Interview - Phone/Skype Note - Need LinkedIn Job Description Date: POSITION DESCRIPTION We are seeking an experienced Senior IT Management Consultant with experience in executing transformation and implementing initiatives. The Sr. Consultant will possess a strategic mindset and hands-on expertise in IT operations, service management, and digital transformation. In this role, your work combines technical analysis, process design, collaboration, and leadership. The Sr. Consultant will act as the bridge between the clients IT teams, guiding them through complex infrastructure changes while ensuring alignment with best practices and continuous improvement goals. QUALIFICATIONS A minimum of 5 years of experience with management consulting engagements for a top-tier firm like BCG, PWC, Deloitte, and McKinsey. Bachelors degree in business, technology, or a related field. 5+ years of experience managing MSP environments and service management, leading in a chief of staff or similar position. Working knowledge managing organizational design & governance. Working knowledge of managing large budgets & P&L accountability. Working knowledge of managing GXP regulated systems. Proven experience in leading IT transformation or change initiatives in large-scale environments. Extensive experience with leading contract negotiations. Extensive understanding of infrastructure, cloud technologies, cybersecurity, and IT operations. Deep knowledge of MSP operational models, service delivery, and client relationship management. Ability to communicate effectively with C Suite executives and technical teams, balancing strategic and technical requirements. Solid understanding of infrastructure, cloud technologies, ITaaS enablement, cybersecurity, and IT operations. Expertise in managing third-party vendors and ensuring service excellence through managed services . Complete familiarity with ITIL standards and processes Strategic thinking with a passion for process improvement Strong leadership and mentoring capabilities. Ability to work independently and thrive in a dynamic, fast-paced environment RESPONSIBILITIES The Sr. Consultants core responsibilities include: Managing MSP Environments and Service Management: Ensuring that MSPs are meeting performance expectations and SLAs (Service Level Agreements) for infrastructure, network, and support services. Continuously monitoring and improving service delivery in line with business objectives, ensuring high availability, minimal downtime, and swift resolution of incidents. Date: Acting as the primary liaison between the client and third-party MSPs, negotiating contracts, resolving escalations, and ensuring service delivery meets compliance requirements, especially in regulated environments. Ensuring the establishment of robust ITSM (IT Service Management) frameworks like ITIL to drive efficient handling of incidents, service requests, and change management. Project Management: Overseeing and managing transformation projects from conception through to completion, ensuring milestones and deliverables are met. Analyzing existing IT and MSP frameworks, and recommending enhancements to improve service levels, efficiency, and cost-effectiveness. Developing and refining managed service models, including vendor management, service desk operations, and SLA/KPI adherence. Organizational Design & Governance: Working with senior client leadership to assess and design the optimal IT organization structure, ensuring alignment with the business goals of the pharma client. This involves ensuring the right mix of internal capabilities and external vendors (e.g., MSPs). Defining and implementing governance models to ensure that IT transformation initiatives align with regulatory, financial, and business priorities. Driving the adoption of new processes and technologies across the organization by ensuring proper communication, training, and alignment among key stakeholders. Managing Gxp Regulated Systems: Ensuring all IT systems that affect product quality, safety, or efficacy comply with Good Practice (GxP) standards, such as Good Manufacturing Practice (GMP), Good Laboratory Practice (GLP), and Good Clinical Practice (GCP). Overseeing validation activities to ensure that new or upgraded systems meet regulatory requirements, including managing qualification (IQ/OQ/PQ) for both hardware and software systems. Ensuring that IT processes and systems are continuously audit-ready, addressing any gaps in compliance proactively. Leading internal and external audits related to IT systems, preparing documentation and remediation plans as necessary. Implementing risk-based approaches for handling GxPregulated environments, ensuring that appropriate controls are in place for system security, data integrity, and change management. Managing Stakeholder Relationships: Driving organizational change by applying proven change management methodologies to ensure successful adoption of new IT processes and systems. Engaging with cross functional teams to meet business needs, compliance standards, and strategic objectives leading to facilitating smooth transitions, mitigating disruption to business operations. Developing communication and training plans to ensure stakeholder engagement and alignment with transformation objectives. 3 October 2024 | 3 DAY IN THE LIFE ACTIVITIES DAY IN THE LIFE ACTIVITIES Some regular activities that the Sr. Consultant will perform include: Analyzing all current systems processes Reviewing vendor contracts and operating procedures Strategizing and creating a plan for improving service Reviewing and resetting SLAs Reviewing and repairing the basic service operating model Shifting the mindset and orientation of the service leadership and front-line teams Date: Reviewing and recommending changes to use of tools and systems to support service processes Performing root cause analysis on service issues Authoring and rolling out improved service protocols Managing multiple tasks, meetings, and deliverables requiring careful prioritization and attention to detail, especially in a fast-paced environment. Regularly evaluating the effectiveness of transformation initiatives, ensuring alignment with client goals, and providing actionable insights through comprehensive reporting. Proactively identify, assess, and manage risks associated with IT transformation initiatives, ensuring mitigation plans are in place. Analyzing current ticket requests for Infrastructure support to identify a) current average duration vs best practice, b) priority for users, c) ease to remedy Creating Level 3 maps of current states for a subset of processes targeted for improvement: these processes are the handoffs between IT Infrastructure, Network and Services not including the user experience. Establishing a set of baseline measurements of current processes so improvement can be tracked Collaborating with the client to identify roadblocks, risks, opportunities for improvement Creating level 3 the "to be" process maps, visualizing the future state of their IT infrastructure support processes Developing a detailed implementation plan, including timelines, milestones, and resource requirements needed for the proposed process changes. Guiding / Coaching client through implementation Developing and maintaining risk registers, regularly updating stakeholders on risk exposure and impact on project delivery. Establishing baselines includes measures for ticket resolution time, infrastructure uptime, network latency, and service response across the various handoff points. Assisting client define quantifiable KPIs (Key Performance Indicators) for each process. Meeting with the client to discuss and deflect any potential roadblocks and risks Guiding the team through identifying bottlenecks, resource limitations, and communication gaps. Using these opportunities for improvement could make a significant impact, such as introducing automation tools or realigning priorities. Ensuring meetings are scheduled, including client status updates and internal team check-ins Staying abreast of new technologies, trends, and best practices in MSP operations and digital transformations. MEASURES OF SUCCESS: - Delivering project objectives and scope while meeting project deadlines and budget constraints. Date: - The ability to clearly communicate project updates, changes, and expectations to all stakeholders (internal team, clients, vendors). - Ability to proactively identify potential risks and issues in the project and implement solutions to mitigate them - Ability to coordinate effectively with internal teams and cross-functional partners to ensure smooth project execution. - Responsiveness to changes in project scope or unexpected challenges, demonstrating flexibility and quick problem-solving abilities. - Efficient handling of scope changes, minimal delays caused by unforeseen issues, and consistent decision-making under pressure. - Quality and accuracy of project documentation, including meeting minutes, status reports, and updated project plans. - Identifying opportunities for innovation in managed services, such as automation, artificial intelligence, and cloud adoption, to enhance efficiency and service delivery. PLACEMENT The above statements are intended to describe the general nature and level of work being performed by this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. This is a contract position for 3-6 months and is a remote-based position. Position is eligible for full-time employment or contract extension based upon performance. Candidates are responsible for providing a personal laptop with MS Office 365, high-speed internet, VPN and work space appropriate for private meetings. DISCLAIMER The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Thanks & Regards Sushmita Soni Business Development Manager | SoniTalent Corp. Desk | 859-659-1004 EXT 201 [email protected] Address - 5404 Merribrook Lane, Prospect, KY, USA Keywords: cprogramm information technology green card microsoft Kentucky Looking for Senior Consultant IT Process Improvement Remote [email protected] |
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| Mon Nov 11 22:00:00 UTC 2024 |