| Hiring Genesys Developer, Columbus OH at Columbus, Ohio, USA |
| Email: [email protected] |
| From: Shivam Tayal, Quantum World Technologies Inc [email protected] Reply to: [email protected] Role: Genesys Developer Location: Columbus OH, Onsite 6 months contract H1B/USC/GC Design and implement Genesys SMS Solution Design and build custom integration to query and retrieve data from Enterprise system i.e Service Now Design and implement Workforce management. Design and implement Genesys-Service CTI integration Design and implement Genesys Self Service Portal Design and implement Knowledge Management Design and implement Genesys Agent Assist and Intelligent support queue routing Build custom dashboard based on business requirement Troubleshoot and resolve technical issues related to Genesys solutions. Provide technical support and guidance to ensure optimal performance and reliability. Collaborate with cross-functional teams to develop customized solutions. Responsibilities: Overall 5+ years of experience and proven experience with Genesys contact center technology. Strong understanding of telecommunications principles and contact center operations. Proficiency in configuring and troubleshooting Genesys software components. Excellent communication and teamwork skills. Ability to work independently and prioritize tasks effectively. Regards Shivam Tayal Sr Technical Recruiter | +1 805-678-4659 | [email protected] Quantum World Technologies Inc 4281 Katella Ave, Suite #102 Los Alamitos CA 90720 USA Keywords: green card California Ohio Hiring Genesys Developer, Columbus OH [email protected] |
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| Mon Nov 11 23:46:00 UTC 2024 |