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Hiring Genesys Developer, Columbus OH at Columbus, Ohio, USA
Email: [email protected]
From:

Shivam Tayal,

Quantum World Technologies Inc

[email protected]

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Role: Genesys Developer

Location: Columbus OH, Onsite

6 months contract

H1B/USC/GC

Design and implement Genesys SMS Solution

Design and build custom integration to query and retrieve data from Enterprise system i.e Service Now

Design and implement Workforce management.

Design and implement Genesys-Service CTI integration

Design and implement Genesys Self Service Portal

Design and implement Knowledge Management

Design and implement Genesys Agent Assist and Intelligent support queue routing

Build custom dashboard based on business requirement

Troubleshoot and resolve technical issues related to Genesys solutions.

Provide technical support and guidance to ensure optimal performance and reliability.

Collaborate with cross-functional teams to develop customized solutions.

Responsibilities:

Overall 5+ years of experience and proven experience with Genesys contact center technology.

Strong understanding of telecommunications principles and contact center operations.

Proficiency in configuring and troubleshooting Genesys software components.

Excellent communication and teamwork skills.

Ability to work independently and prioritize tasks effectively.

Regards

Shivam Tayal

Sr Technical Recruiter |

LinkedIn

+1 805-678-4659 |

[email protected]

Quantum World Technologies Inc

4281 Katella Ave, Suite #102 Los Alamitos CA 90720 USA

Keywords: green card California Ohio
Hiring Genesys Developer, Columbus OH
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Mon Nov 11 23:46:00 UTC 2024

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Location: Columbus, Ohio