| Technical Support Analyst 4 at Richmond, Virginia, USA |
| Email: [email protected] |
| From: Amelia, Unicorn Technologies [email protected] Reply to: [email protected] Hi Connections, Hope you all are doing good, kindly go through the JD and share me suitable profiles. Role : Technical Support Analyst 4 Location : Richmond, VA(Onsite) Job Description DMAS is seeking a local candidate for an on-site technical support position. The ideal candidate will have experience supporting Windows desktop users in an enterprise environment. 100% ON SITE Required from Day 1. Parking is NOT provided for contractors Duties and Responsibilities: Onboarding and offboarding both new and separating employees Supports and maintains user account information changes including system access rights, security, and system groups Manages and monitors customer IT issues using helpdesk tools Keystone Edge (KSE), Shared Email Inbox, and SharePoint. Provides support over the phone, in person, and using remote control tools Acts as a liaison to ensure the delivery of high-performance IT support services Works directly with customers to assist in managing and fixing software and application issues on desktops, laptops, tablets, printers and copiers Provides recommendations to management for the improvement of systems and processes Provides troubleshooting and root cause analysis of software, hardware, network, and system issues, and escalates as needed to the appropriate resource Installs, maintains, relocates, and assists in testing and upgrading of new and existing hardware and software(must be able to lift up to 50lbs) Performs software installations manually and via automated deployment tools and command line scripting Creates documentation of work processes and procedures, and creates job aids for internal staff Required Skills: Strong customer service skills with a Customer First attitude Extensive skills and experience in desktop products including but not limited to Windows 11, SharePoint, OneDrive, Teams, and Microsoft Office 365 Ability to utilize troubleshooting tools and skills in managing and administering desktops, laptops, tablets, and phones Excellent research and investigative skills Knowledge and experience in Active Directory, Group Policy (GPO), remote support tools, basic networking Experience in working with help request tracking and reporting tools Knowledge of IT concepts and trends and new technologies Ability to troubleshoot hardware and software issues, and communicate solutions to customers both verbally and inwriting Ability to communicate effectively verbally and in writing with individuals and groups Basic understanding and knowledge of software packaging and deployment.Required / Desired Skills SkillRequired / DesiredAmountof ExperienceCandidate ExperienceWindows Desktop OSRequired3Years Active DirectoryRequired3Years Software Packaging and DeploymentRequired2Years Microsoft365Required2Years Troubleshoot Hardware/SoftwareRequired3Years A/V SupportHighly desired2Years Mobile Device SupportHighly desired2Years Thanks Regards, Amelia, Technical Recruiter Unicorn Technologies LLC 4080 McGinnis Ferry Road, Suite 1305, Alpharetta, GA 30005 Direct:470 480 8322 Ext: 116 [email protected] www.unicorntek.com Keywords: information technology golang Georgia Virginia Technical Support Analyst 4 [email protected] |
| [email protected] View all |
| Tue Nov 12 00:40:00 UTC 2024 |