| Retail Business Analyst at Piscataway, NJ only Locals with H1B at Iselin, New Jersey, USA |
| Email: [email protected] |
| From: Manasa Salla, ITech US INC [email protected] Reply to: [email protected] Hello..Greetings, This is Manasa from ITech US inc. Given below are the details of the position with one of our clients and was wondering if you would be interested or can recommend someone who would be interested in this job. Job Role: Business Analysis in Retail Job Location: Iselin, NJ(South) and Piscataway, NJ Duration: 12+ months contract Onsite from Day 1 Experience (Years): 10 & Above We are looking for H1 B candidates from Third-party Vendors Role Description: Essential Skills: 1. Experience in team member management and handling issues including managing team remotely. 2. Good experience in IT Operations Service delivery and be a point of contact for customers 3. Experience in the ITIL process and Service Level agreements 4. Lead the transition from the incumbent and ensure the new team members are ready for production support. 5. Experience in setting up knowledge repositories and documentation is required. 6. Knowledge and experience supporting the following retail store devices a. Point of Sale & RF and handheld devices, b. Handheld connectivity issues, c. MFT issues, d. Printers (Line, Tag, Hip, Label) & POS, Kiosk movement 7. Provide direct supervision of the technical support staff which may include: recruitment, evaluations, and disciplinary actions 8. Oversee the day-to-day operations of the Technical Support Team 9. Manage the technical support team, providing line management, mentoring, and engagement with other support teams 10. Experience in tracking and ensuring SLAs KPIs and workflow Monitor team performance and reporting on metrics 11. Identify and Drive service improvements and Provide best practice incident management of issues impacting our customer base through to resolution, 12. Escalation handling within the business & communication to customers and be the point of contact when it comes to technical escalations13. Implement any necessary preventive measures to reduce customer faults and issues 14. Provide a feedback loop to wider staff and customers on resolved and in-progress problems and incidents 15. Ensure that all customer inquiries and issues are solved in a prompt and professional manner 16. Be actively involved with the operational delivery if required of new product and feature releases 17. Manage and report on all incoming technical support inquiries 18. On-board the new technical support team members Desirable Skills: 1. End user desktop support, Retail store device support 2. ITIL certification. 3. Experience in MyStore or similar tool 4. Associate or Bachelor's degree in Information Technology or a related field preferred 5. Demonstrate proficient communication skills - written and verbal in English 6. Able to understand customers environment (different industry type), work closely with engineers and Retail store employees 7. Lead a team of 4 to 5 Technical Support team in people management activities and technical direction, align to commercial priorities 8. Able to multi-task efficiently under time pressure 9. Previous experience in managing customer-focused teams Education: At least a bachelors degree (or equivalent experience) in Computer Science, Software/Electronics Engineering, Information Systems, or a closely related field is required Thanks & Regards Manasa Salla Sr Technical Recruiter iTech US, Inc [email protected] LinkedIn: https://www.linkedin.com/in/manasa-salla-0836711a8 Keywords: information technology New Jersey Retail Business Analyst at Piscataway, NJ only Locals with H1B [email protected] |
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| Tue Nov 12 22:52:00 UTC 2024 |