| HElp desk anayst at Remote, Remote, USA |
| Email: [email protected] |
| From: Laya, Incom Technologies [email protected] Reply to: [email protected] Responsibilities Provide comprehensive Tier 1 and Tier 2 IT Service Desk support to NEA employees and contractors. Respond to service requests via telephone, email, voicemail, and direct walk-ups, ensuring timely and effective resolution. Manage and troubleshoot issues related to various technologies including Windows and Apple OS, Microsoft Office, Adobe products, VOIP telephones, network services, video teleconferencing tools, email support, VPN, and secure remote access solutions. Maintain and support a range of devices such as desktop computers, laptops, tablets, smartphones, printers, scanners, and other peripherals. Ensure compliance with Information Security and Privacy Awareness training and adhere to USGCB and DISA STIGS standards. Utilize service desk ticketing and tracking systems effectively, maintaining accurate records of all interactions and resolutions. Participate in hardware moves, setup, and presentation support as needed. Provide training and guidance to users on various applications and systems. Collaborate with NEA's OITM and other teams to maintain, update, and improve IT services and processes. Required Education and Experience Associate or Bachelors degree in Information Technology, Computer Science, or a related field. Relevant experience may substitute for the degree requirement on a year-for-year basis. Proven experience in IT help desk support or a similar role, demonstrating ability to handle both Tier 1 and Tier 2 support issues. Strong familiarity with Windows and Apple operating systems, Microsoft Office suite, Adobe Acrobat, and various web browsers. Keywords: information technology HElp desk anayst [email protected] |
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| Wed Nov 13 22:11:00 UTC 2024 |