| Need IT HELP DESK ANALYST Immediate Interview at Washington, DC, USA |
| Email: [email protected] |
| From: srini, Plenium [email protected] Reply to: [email protected] Hi, Need IT/ HELP DESK ANALYST !! Immediate Interview !!! Location : Washington, DC/ 100% ONSITE Duration : 3+ Year Rate : Open Responsibilities Provide comprehensive Tier 1 and Tier 2 IT Service Desk support to NEA employees and contractors. Respond to service requests via telephone, email, voicemail, and direct walk-ups, ensuring timely and effective resolution. Manage and troubleshoot issues related to various technologies including Windows and Apple OS, Microsoft Office, Adobe products, VOIP telephones, network services, video teleconferencing tools, email support, VPN, and secure remote access solutions. Maintain and support a range of devices such as desktop computers, laptops, tablets, smartphones, printers, scanners, and other peripherals. Ensure compliance with Information Security and Privacy Awareness training and adhere to USGCB and DISA STIGS standards. Utilize service desk ticketing and tracking systems effectively, maintaining accurate records of all interactions and resolutions. Participate in hardware moves, setup, and presentation support as needed. Provide training and guidance to users on various applications and systems. Collaborate with NEA's OITM and other teams to maintain, update, and improve IT services and processes. Required Education and Experience Associate or Bachelors degree in Information Technology, Computer Science, or a related field. Relevant experience may substitute for the degree requirement on a year-for-year basis. Proven experience in IT help desk support or a similar role, demonstrating ability to handle both Tier 1 and Tier 2 support issues. Strong familiarity with Windows and Apple operating systems, Microsoft Office suite, Adobe Acrobat, and various web browsers. Experience in supporting VOIP telephones, video teleconferencing tools (Zoom, Microsoft Teams), and VPN solutions. Knowledge of service desk ticketing systems, preferably experience with Crow Canyon or similar platforms. Understanding of Active Directory, Office 365, and basic network support. Excellent problem-solving skills and ability to provide hands-on support for a variety of IT issues. Strong communication skills, with an emphasis on providing exceptional customer service. Ability to work in a team and independently in a fast-paced environment. Any relevant certifications, such as CompTIA A+, Network+, ITIL, or Microsoft Certified Professional (MCP), would be advantageous. Must be able to complete Information Security, Incident Response, and Privacy Awareness training as per NEA requirements. Familiarity with healthcare or government sector projects is a plus. Please provide me below information: 1)NAME(FIRST NAME,LAST NAME): 2) Date of Birth: 3) PHONE NUMBER: 4)EMAIL : 5)CURRENT LOCATION: 6) Work Authorization Type : 7) Highest Qualification(year and name of the university): 8) US EXPERIENCE (Years) : 9)send me rate : 10)send me updated resume,visa copy and DL copy . Srini Director, Recruiting Phone: 301-291-7336 EX :1000| Fax: 206-203-3731 [email protected] | Silver Spring, MD _______________________________________ Plenium America | www.plenium.com Talent Acquisition | IT Consulting | Software Development Equal Opportunity Employer | E-Verified Company | Teamwork | Ethics | Efficiency | Talent | Hard work Keywords: information technology Maryland Need IT HELP DESK ANALYST Immediate Interview [email protected] |
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| 08:05 AM 14-Nov-24 |