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Need IT HELP DESK ANALYST Immediate Interview at Washington, DC, USA
Email: [email protected]
From:

srini,

Plenium

[email protected]

Reply to:   [email protected]

Hi,

Need IT/ HELP DESK ANALYST !! Immediate Interview !!!

Location : Washington, DC/ 100% ONSITE

Duration : 3+ Year

Rate : Open

Responsibilities

Provide comprehensive Tier 1 and Tier 2 IT Service Desk support to NEA employees and

contractors.

Respond to service requests via telephone, email, voicemail, and direct walk-ups, ensuring

timely and effective resolution.

Manage and troubleshoot issues related to various technologies including Windows and

Apple OS, Microsoft Office, Adobe products, VOIP telephones, network services, video

teleconferencing tools, email support, VPN, and secure remote access solutions.

Maintain and support a range of devices such as desktop computers, laptops, tablets,

smartphones, printers, scanners, and other peripherals.

Ensure compliance with Information Security and Privacy Awareness training and adhere to

USGCB and DISA STIGS standards.

Utilize service desk ticketing and tracking systems effectively, maintaining accurate

records of all interactions and resolutions.

Participate in hardware moves, setup, and presentation support as needed.

Provide training and guidance to users on various applications and systems.

Collaborate with NEA's OITM and other teams to maintain, update, and improve IT services

and processes.

Required Education and Experience

Associate or Bachelors degree in Information Technology, Computer Science, or a related

field. Relevant experience may substitute for the degree requirement on a year-for-year

basis.

Proven experience in IT help desk support or a similar role, demonstrating ability to handle

both Tier 1 and Tier 2 support issues.

Strong familiarity with Windows and Apple operating systems, Microsoft Office suite, Adobe

Acrobat, and various web browsers.

Experience in supporting VOIP telephones, video teleconferencing tools (Zoom, Microsoft

Teams), and VPN solutions.

Knowledge of service desk ticketing systems, preferably experience with Crow Canyon or

similar platforms.

Understanding of Active Directory, Office 365, and basic network support.

Excellent problem-solving skills and ability to provide hands-on support for a variety of IT

issues.

Strong communication skills, with an emphasis on providing exceptional customer service.

Ability to work in a team and independently in a fast-paced environment.

Any relevant certifications, such as CompTIA A+, Network+, ITIL, or Microsoft Certified

Professional (MCP), would be advantageous.

Must be able to complete Information Security, Incident Response, and Privacy Awareness

training as per NEA requirements.

Familiarity with healthcare or government sector projects is a plus.

Please provide me below information:

1)NAME(FIRST NAME,LAST NAME):

2) Date of Birth:

3) PHONE NUMBER:

4)EMAIL :

5)CURRENT LOCATION:

6) Work Authorization Type :

7) Highest Qualification(year and name of the university):

8) US EXPERIENCE (Years) :

9)send me rate :

10)send me updated resume,visa copy and DL copy .

Srini

Director, Recruiting

Phone: 301-291-7336 EX :1000| Fax: 206-203-3731

[email protected]   | Silver Spring, MD

_______________________________________

Plenium America        |

www.plenium.com

Talent Acquisition  | IT Consulting   |  Software Development

Equal Opportunity Employer  | E-Verified Company

| Teamwork | Ethics | Efficiency | Talent | Hard work

Keywords: information technology Maryland
Need IT HELP DESK ANALYST Immediate Interview
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08:05 AM 14-Nov-24

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