| Urgent Requirement: Salesforce Lead with Service Cloud Chat experience at Remote, Remote, USA |
| Email: [email protected] |
| From: raghu, cloud9tech llc [email protected] Reply to: [email protected] Hi, Hope You are doing Great. We have an open position with one of our clients so please let me know your availability with your updated resume to [email protected] ASAP. Role: Salesforce Lead with Service Cloud Chat experience Exp:12+Yrs Location: Remote JOB DESCRIPTION Need to work in PST time zone Core skills needed - Does the candidate have experience in Salesforce Service Cloud Chat Candidate should comfortably be able to talk about OMNI-Channel, Chat routing, chat customizations etc. Strong LWC experience Case Management Knowledge Management 10+ years of experience in enterprise-level projects using agile software development methodologies Extensive experience with configuration and customization on the Salesforce Service Cloud platform Authority level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable achievement of the desired business outcomes Experience leading discovery sessions, defining business requirements, writing user stories and providing detailed system and functional designs AI and Integration Focus: Must have hands-on experience with Einstein in Salesforce Service Cloud Experience in detailing business processes and wire-framing system designs using process flow diagram tools, UML, sequence diagrams, etc. as well as making recommendations for future state improved processes and system designs Good to have Key Einstein Tooling Including: Agent Studio (Copilot) Prompt Builder, OOTB AI GenAI & Predictive Features (Case Classification, Predictive tooling, etc), structured and unstructured data, and embedding into systems, Experience Cloud (MIAW, Omni-Channel setup experience). Some knowledge and experience on MIAW-(Messaging for In-App and Web provides your customers with a personalized messaging experience from your mobile app or website to the Service Console. ) good to have PASSPORT NUMBER IS MUST FOR all VISA Thanks and Regards Raghu Cloud9Tech LLC [email protected] 4698486696 Keywords: artificial intelligence Urgent Requirement: Salesforce Lead with Service Cloud Chat experience [email protected] |
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| Thu Nov 14 20:15:00 UTC 2024 |