| VoIP and Telecom Administrator ll New York, NY ll Onsite ll Preferred Local at York, New York, USA |
| Email: [email protected] |
| From: Sona Chhabra, SMART IT FRAME [email protected] Reply to: [email protected] Job Responsibilities: Telecommunications System Management: Day-to-day operation, maintenance, and optimization of the company's telecommunications infrastructure, with a focus on Atos and Genesys products Troubleshooting and Issue Resolution: Identify and resolve complex technical issues related to telecommunications systems, ensuring minimal downtime and high system availability System Upgrades and Integration: Planning and execution of upgrades and integrations for Atos and Genesys products, ensuring compatibility and efficiency with existing systems Performance Monitoring and Reporting: Monitor key performance indicators (KPIs) for telecommunications systems, analyze data, and generate reports to assess performance and identify areas for improvement Vendor Management: Collaborate with vendors to ensure smooth operations, negotiate service contracts, and stay updated with the latest product developments and innovations Security and Compliance: Implement and maintain security measures to safeguard telecommunications systems and ensure compliance with relevant regulations and industry standards Training and Support: Provide guidance and support to team members and end-users on the proper use of Atos and Genesys products, facilitating knowledge transfer and skill development Project Work: Participate in telecommunications-related projects, staying on budget and timeline Business Liaison: Collaborates with Business Stakeholders to assess current and future telecommunication system needs in assistance to the telecom Technical Service Owner Demonstrates a commitment to Central Hudsons organizational values, including performing to a high ethical standard and focused on integrity, collaboration, and teamwork in all efforts Supports storm restoration efforts Job Qualifications: Associates Degree in a relevant field plus 5 years of telecom support experience, and 3 years of experience with Contact Center support and IVR platforms Experience in HW/SW troubleshooting activities and problem resolution Experience creating technical documentation, process maps, and knowledge transfer documents A strong understanding of ITIL best practice service delivery Administration of VOIP related routing including carrier level, hunt groups, simultaneous ring groups, etc. Excellent communication skills, both written and oral Excellent interpersonal skills, including customer service, training, presentation, and public speaking Ability to be flexible and adaptable in the face of changing organizational priorities, technology, and processes Must be able to travel to district locations and be capable of lifting 35lbs Valid drivers license Preferred Qualifications: Experience with Genesys IVR and OpenScape VoIP environments Experience with Project Management software and practices CompTIA A+, CompTIA Network+, Microsoft MCP (with a focus on MS Windows Keywords: information technology microsoft VoIP and Telecom Administrator ll New York, NY ll Onsite ll Preferred Local [email protected] |
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| Thu Nov 14 21:22:00 UTC 2024 |