| PM or BA for Genesys KM - Remote- Contract at Remote, Remote, USA |
| Email: [email protected] |
| From: Manasa.N, Softcom Systems [email protected] Reply to: [email protected] Hi, Hope you are doing well. We are looking for PM/BA for Genesys KM - Remote - Contract with one of our Clients. If you are available and interested then please reply me with details below the Job Description along with your updated resume in Word format. Please give me a call back at Mobile : 609-333-9000 EX: 64 or you can E-Mail me at [email protected] Role: PM/BA for Genesys KM Location: Any in the US, remote work Duration: Contract Job Description: Main Responsibilities o Responsible for working with business/product owner and gathering requirements o Define HOOs, Skills, IVR prompts, priorities and other configuration details o Define requirements around WFM and QM o Consolidate and simplify IVR flows by optimizing flows o Define best practices for prompts for chat and self-service o Creating stories and sub tasks in Jira, attach documentation to stories o Obtain approvals from product owners in timely manner o Work with offshore developers and get requirements built o Conduct workshops and present demos of work completed, gather feedback and update stories o Work with SMEs and architects to document dependencies o Work closely with the internal teams to understand current needs, identify the desired process models and solution architecture o Lead, facilitate and provide business expertise o Contribute to project plans, to obtain approval for detailed plans and resource estimates o Present weekly status reports to leadership Must Have o 5+ years of experience in leading CCaaS platform such as NICE, Genesys or Avaya o 2+ years of extensive hands-on experience on WFM, Reports, Dashboards, Contact center SLAs o Knowledge of Jira and Scrum o Must have overview of integrations such as I/P output parameters, real time/batch integrations etc. o Good understanding of SDLC o Project management skills (project tracking, reporting, governance) Nice to have o Hands on development experience on any leading contact center platform Thanks & Regards, Manasa.N Senior Technical Recruiter Softcom Systems, Inc. Desk: 609-333-9000 EX: 64 Email: manasa @softcomsystems.com Website: www.softcomsystems.com Keywords: business analyst PM or BA for Genesys KM - Remote- Contract [email protected] |
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| Thu Nov 14 22:48:00 UTC 2024 |