| Network Business Analyst (137299) // Lansing, MI (Hybrid Role) // 12+Months Contract at Lansing, Michigan, USA |
| Email: [email protected] |
| Hello , MUST HAVE REMEDY / HELIX / CLARITY Position: Network Business Analyst (137299) Location: Lansing, MI (Hybrid Role) Duration: 12+ Months Contract with possible Extensions JOB DESCRIPTION: Strong interpersonal skills Strong knowledge of an enterprise-wide network Ability to communicate with managers and customers/clients Candidates should be able to effectively utilize time Candidates should be extremely organized. Short Description: Receive, process, present data, and information regarding our weekly Service Requests (Infrastructure Service Requests). Responsible for gathering business and technical requirements during the client kick off meetings. Consult SMEs (Subject Matter Experts) on tasks required to complete integrated projects for all Telecommunication services, such as, WAN, WLAN, MLAN, Security, Contact/Call Centers, Telephony, and Video. Manage multiple projects based on Agency assignments. Complete Description: Facilitate meetings with clients to gather requirements for all IT solutions and to identify impacted business processes and determine best process and IT solution integration. Ability to obtain and report business and technical requirements Facilitate review sessions to discuss projects Excellent customer and communication service skills Work with multiple network platforms, such as, WAN, MLAN, WLAN, Security, Voice, and Videoconferencing Disseminate information effectively to all technical teams, customers, and technical managers Understand a large (enterprise) and complex network environment Skills, Experience and Education: Bachelors Degree, Required Organization and Prioritization skills are Mandatory Communication and Interpersonal skills are Mandatory Previous experience working with multiple agencies and/or vendors and/or departments in an enterprise environment are Required Minimum 5+ years dealing with customers is Required Minimum 1-3 years experience with Clarity is Preferred Minimum 3-5 years experience with Microsoft Project and Excel is Required Minimum 2-3 years experience with DevOps is Preferred Minimum 3-5 years experience with Remedy/Helix is Required Minimum 3-5 years working within a Telecommunications environment is Required Minimum 3-5 years experience in a large Enterprise setting is Required Minimum 3-5 years work experience with multiple network platforms is Required Minimum 3-5 years working with multiple network lines of service is Required Thanks & Regards, Sujan Palle Sr. IT Recruiter | EsteemIT Inc, Email: [email protected] Website: www.EsteemIT.com Connect with me on LinkedIn -- Keywords: information technology Michigan Network Business Analyst (137299) // Lansing, MI (Hybrid Role) // 12+Months Contract [email protected] |
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| Fri Nov 15 00:26:00 UTC 2024 |