| ORACLE BRM SENIOR DEVELOPER (Support) ll Miami, FL preferred or Dallas, TX ll Onsite at Miami, Florida, USA |
| Email: [email protected] |
| From: Sona Chhabra, SMART IT FRAME [email protected] Reply to: [email protected] ORACLE BRM SENIOR DEVELOPER (Support) Location: Miami, FL preferred or Dallas, TX (Onsite) Duration: 12+ Months Top Must Have's: Technical expertise in Oracle Billing and Revenue Management (BRM) Problem solving and trouble shooting skills Communication and Collaboration Oracle BRM (Billing and Revenue Management) 24x7 Support Engineer key responsibilities: Round-the-Clock Monitoring: Continuously monitor the BRM system to detect and address issues promptly, ensuring minimal downtime Incident Management: Respond to and resolve incidents and service requests within agreed service levels, providing timely updates to stakeholders System Maintenance: Perform regular maintenance tasks such as patching, upgrades, and performance tuning to keep the system running smoothly Troubleshooting and Problem Resolution: Diagnose and resolve technical issues, working closely with other IT teams and vendors as needed Data Integrity and Security: Ensure the integrity and security of customer data, implementing necessary measures to protect against data breaches and loss Documentation: Maintain detailed documentation of incidents, resolutions, system configurations, and procedures to ensure knowledge sharing and continuity User Support and Training: Provide support and training to end-users, helping them navigate and utilize the BRM system effectively Performance Monitoring and Optimization: Continuously monitor system performance and implement optimizations to enhance efficiency and reliability Compliance and Reporting: Ensure compliance with regulatory requirements and prepare regular reports on system performance and incidents Collaboration: Work collaboratively with cross-functional teams to implement new features, enhancements, and integrations Team player- collaborate with offshore team in India to ensure 24X7 support Keywords: information technology Florida Texas ORACLE BRM SENIOR DEVELOPER (Support) ll Miami, FL preferred or Dallas, TX ll Onsite [email protected] |
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| Fri Nov 15 01:24:00 UTC 2024 |