| Need LEAD IT HELP DESK ANALYST Immediate Interview at Washington, DC, USA |
| Email: [email protected] |
| From: srini, Plenium [email protected] Reply to: [email protected] Hi, Need LEAD IT/ HELP DESK ANALYST !! Immediate Interview !!! Location : Washington, DC/ 100% ONSITE Duration : 3+ Year Rate : Open Responsibilities Lead the Help Desk team in providing Tier 1 and Tier 2 IT Service Desk support for NEA employees and contractors. Oversee the response to service requests via telephone, email, voicemail, and direct walk[1]ups, ensuring high levels of customer satisfaction. Manage and troubleshoot a variety of technologies, including Windows and Apple OS, Microsoft Office, Adobe products, VOIP telephones, video teleconferencing tools, VPN, and secure remote access solutions. Supervise the support for a range of devices, such as desktop computers, laptops, tablets, smartphones, printers, scanners, and other peripherals. Ensure the Help Desk team adheres to Information Security and Privacy Awareness training and complies with USGCB and DISA STIGS standards. Utilize and maintain the service desk ticketing and tracking systems, ensuring accurate record-keeping and efficient ticket resolution. Coordinate hardware moves, setups, and presentation support. Provide guidance and training to team members and NEA users on various applications and systems. Collaborate with NEA's OITM and other teams to maintain, update, and enhance IT services and processes. Monitor and report on service desk performance, identifying areas for improvement and implementing strategies to enhance service delivery. Required Education and Experience Bachelor's degree in Information Technology, Computer Science, or a related field. Relevant experience may substitute for the degree requirement on a year-for-year basis. Minimum of 5 years of experience in IT help desk support, including at least 2 years in a supervisory or lead role. Proficiency in managing both Windows and Apple operating systems and familiarity with Microsoft Office suite and Adobe Acrobat. Experience in supporting VOIP telephones, video teleconferencing tools (Zoom, Microsoft Teams), and VPN solutions. Knowledge of service desk ticketing systems, preferably experience with Crow Canyon or similar platforms. Understanding of Active Directory, Office 365, and basic network support. Demonstrated leadership abilities and strong problem-solving skills. Excellent communication skills and a commitment to providing outstanding customer service. Certifications such as CompTIA A+, Network+, ITIL, or Microsoft Certified Professional (MCP) are highly desirable. Please provide me below information: 1)NAME(FIRST NAME,LAST NAME): 2) Date of Birth: 3) PHONE NUMBER: 4)EMAIL : 5)CURRENT LOCATION: 6) Work Authorization Type : 7) Highest Qualification(year and name of the university): 8) US EXPERIENCE (Years) : 9)send me rate : 10)send me updated resume,visa copy and DL copy . Srini Director, Recruiting Phone: 301-291-7336 EX :1000| Fax: 206-203-3731 [email protected] | Silver Spring, MD _______________________________________ Plenium America | www.plenium.com Talent Acquisition | IT Consulting | Software Development Equal Opportunity Employer | E-Verified Company | Teamwork | Ethics | Efficiency | Talent | Hard work Keywords: information technology Maryland Need LEAD IT HELP DESK ANALYST Immediate Interview [email protected] |
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| Fri Nov 15 05:55:00 UTC 2024 |