| Contact Center- Genesys at Dallas, Texas, USA |
| Email: [email protected] |
| From: Khadar, KK Associates LLC [email protected] Reply to: [email protected] We are hiring Contact Center- Genesys Consultants for one of my client in Location:- Dallas, TX interesting candidates please send resumes to [email protected] Contact:- 6146995972 -105 Position:- :- Contact Center- Genesys Location: - Dallas, TX JD :- Genesys Engage, IT IS_CNS_Contact Center_Cisco Manage day-to-day operations of the Genesys contact center system.Monitor and analyze call metrics to optimize performance and service levels.Provide technical support and troubleshooting for Genesys applications.Collaborate with IT and other departments to implement system upgrades and enhancements.Train and support contact center staff on Genesys functionalities and best practices.Develop and maintain documentation related to system configurations and processes.Assist in designing and implementing workflows and IVR solutions to improve customer experience.Prepare reports and present findings to management on call center performance Shaik Khadar | Account Manager KK Associates LLC. 8751 Collin McKinney Pkwy, # 1302, McKinney, TX 75070 555 Metro Place North, Suite # 100, Dublin, OH 43017 Direct: +1 614-699-5972 | Fax: (614) 413-3428 Email: [email protected] Keywords: information technology Ohio Texas Contact Center- Genesys [email protected] |
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| Fri Nov 15 18:28:00 UTC 2024 |