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Contact Center- Genesys at Dallas, Texas, USA
Email: khadar@kksoftwareassociates.com
From:

Khadar,

KK Associates LLC

khadar@kksoftwareassociates.com

Reply to:   khadar@kksoftwareassociates.com

We are hiring
Contact Center- Genesys Consultants for one of my client in Location:- Dallas, TX  interesting candidates please send resumes to 
khadar@kksoftwareassociates.com

 Contact:- 6146995972 -105 

Position:- :-
Contact Center- Genesys

Location: -  Dallas, TX

JD :-

Genesys Engage, IT IS_CNS_Contact Center_Cisco

Manage day-to-day operations of the Genesys contact center system.Monitor and analyze call metrics to optimize performance and service levels.Provide technical support and troubleshooting for Genesys applications.Collaborate with IT and other departments to implement system upgrades and enhancements.Train and support contact center staff on Genesys functionalities and best practices.Develop and maintain documentation related to system configurations and processes.Assist in designing and implementing workflows and IVR solutions to improve customer experience.Prepare reports and present findings to management on call center performance

Shaik Khadar | Account Manager

KK Associates LLC.

8751 Collin McKinney Pkwy, # 1302, McKinney, TX 75070

555 Metro Place North, Suite # 100, Dublin, OH 43017

Direct: +1 614-699-5972 | Fax: (614) 413-3428

Email:
khadar@kksoftwareassociates.com

Keywords: information technology Ohio Texas
Contact Center- Genesys
khadar@kksoftwareassociates.com
https://jobs.nvoids.com/job_details.jsp?id=1935652
khadar@kksoftwareassociates.com
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06:28 PM 15-Nov-24


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Location: Dallas, Texas