| ServiceNow Platform Architect - San Antonio, TX (Onsite) - Contract at San Antonio, Texas, USA |
| Email: [email protected] |
| From: Divya, Itechus [email protected] Reply to: [email protected] Hello Greetings from iTech US, Please go through the below requirement and let me know your interest. Role : ServiceNow Platform Architect Location: San Antonio, TX (Onsite) Type : Contract Role Description: Platform Architect Proficient in creation of automated remediation using Ansible and Puppet and other observability and orchestration tools as needed. Aware of ServiceNow Playbooks capabilities and orchestrating from Event and Incident modules within system of record (ServiceNow). Strong verbal and technical writing skills are a must. Connect with Application\\Infrastructure teams utilizing Event Management and Knowledge Management (Playbooks) processes to onboard Playbooks into common Playbook repository. Track Configuration Item classes onboarding into ServiceNow playbook repository. Assist\\train customers on how to create playbooks and integrate with approved remediation and residency tools from the ServiceNow playbooks. Work with dependent process (CMDB, Event Management and Incident Management, Knowledge Management) to create enhancement stories that will improve Playbooks detection and efficacy(resolution) at Alert, Incident\\Major Incident phase. Record and attempt to resolve Playbook effectiveness and efficiency impediments. Report blockers to Stakeholders Baseline the major incident volume within the first three months of the engagement. Digital : Ansible Thanks, Divya Sai Chandu 802-851-0921 Ext:308 iTech US, Inc. Keywords: golang Texas ServiceNow Platform Architect - San Antonio, TX (Onsite) - Contract [email protected] |
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| Fri Nov 15 20:24:00 UTC 2024 |