| Customer Service Administrator--63593--Client: 'State of CT' at Hartford, Connecticut, USA |
| Email: [email protected] |
| Hi, We have a great opportunity with one of our clients. We are looking for a Customer Service Administrator. I believe your profile and skill set are compatible with this opportunity. Please go through the JD and let me know your views. Title: Customer Service Administrator Location: Hartford, Connecticut Client: State of CT Description: Minimum of a bachelors degree in a related field, strong customer service skills, analytical, problem-solving, and organizational skills. Duties and Responsibilities: Supporting the development of new products Improving the development of existing products Managing the launch of new products Conducting market research and analyzing industry trends Analyzing and documenting the product development process Leading internal and external audits of the products Building and maintaining customer relationships Resolving customer issues Collaborating with the development team and Product Manager. CSA will support a high-functioning government team by serving as the point person for new service requests from internal agencies, as well as help requests from external customers. You will guide the intake and ticketing processes for our daily submissions and own each request from the initial query to the successful completion of the task. This role is responsible for: Managing customer support requests Answering incident tickets Ensuring effective communication between customers (agencies and vendors) and our cross-functional development team. You will play a vital role in helping enhance customer satisfaction while supporting our digital products. Education: Bachelors degree in business, communications, or a related field preferred Experience with web development and other technology development Experience: 5 years of experience in help desk or customer service and support within the technology space Customer-facing communication skills and ability to speak holistically on the status of in-flight tickets Can assess and prioritize tickets effectively and work cross-functionally to identify resolution steps and dependencies to ensure efficient resolution Experience with project management methodologies: Agile, waterfall, scrum, kanban as needed Experience in the public sector; Municipal, State, and Federal government Familiarity with digital products and services is a plus. Experience working within diverse cross-functional teams Comfort in blazing a path through an ambiguous work environment Judgement in dealing effectively and diplomatically with all levels of government staff Ability to maintain strict confidentiality Thanks & Regards, Vinuth G Real World Technologies Inc Senior Technical Recruiter Wixom, Michigan 248-516-7336 ext 312 -- Keywords: information technology golang Connecticut Customer Service Administrator--63593--Client: 'State of CT' [email protected] |
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| Fri Nov 15 21:34:00 UTC 2024 |