| URGENT NEED - Telecom Architect -Telecom Manager -Telephony SME " _ ( Brooklyn, NY - ​O​nsite) at Brooklyn, New York, USA |
| Email: [email protected] |
| From: Alex keylor, NAVTECH INC [email protected] Reply to: [email protected] I have an opportunity for "Telecom Architect/ Telecom Manager/ Telephony SME " _ ( Brooklyn, NY - Onsite) and I am looking for a candidate who can join Immediately if you are interested, reply to me with your updated resume or if you could refer someone I would really appreciate it. Position : Telecom Architect/ Telecom Manager/ Telephony SME Location : 2 Metrotech Centre, Brooklyn, NY - Onsite Duration : 12+ months Working Hours : 7 Hours per day Description 12 years of Call Center Call Handling system experience. Manage and oversee the execution and delivery of all aspects of the telephony components of the NG911 system to replace the current E911 system. Incorporate applicable federal, state, and professional organizations standards and guidelines for a NG911 system throughout design, build and deployment. Identify potential impacts to the current E911/PSAC operations, and any associated Police, Fire, Emergency Medical or other NYC operations. Provide telephony designs and configurations between the NG911 system and all external telephony components and systems. Review and assess Call Handling telephony requirements and proposed integrations. Develop test cases and identify risks associated with telephony integrations. Required Skills: Minimum 12 years experience in a particular technical and/or business application, product, platform or methodology. 12 years of Call Center Call Handling systems experience Experience with Public Safety E-911 system Solid technical experience in a large-scale enterprise call center (Commercial or Public Safety). Experience supporting a major call center system such as Vesta, Genesys, Five9, NICE CXone, Twilio, Avaya, RingCentral. Knowledge of protocols such as VOIP, SIP, RTP, SS7 Experience with writing business and requirements analysis documents (both operational and technical) and providing commentary Solid technical experience in a large-scale enterprise environment for Emergency Services. Project Management experience including project planning, scheduling with significant project Team player, experience working with remote teams. Additional Call center experience - Conducted business and technical requirement analysis, testing, and execution in support of call center campaign Additional Call center experience - Managed IVR Scripting, Managing call center clients, Performed hands-on fixes at the desktop or application level Experience configuring Oracles Session Border Controller Experience developing comprehensive test plans / use cases / scenarios, define expected testing results, analyze and triage defects reported Experience with standard software development lifecycle processes used within the systems development organizations Knowledge of NENA Next Gen 911 standards -- Regards Alex . K NAVTECH INC 1600 Golf Road. Suite 1200, Rolling Meadows, IL 60008 Ph: (224) 348-1340 || Email: [email protected] || www.navtechusa.com E-Verified Company Keywords: access management information technology |
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| Wed Dec 07 20:45:00 UTC 2022 |