| ServiceNow Lead with ITSM process & CMDB :: San Antonio,TX :: Day-1 at Day, New York, USA |
| Email: nirdesh.s@twsol.com |
|
Hi, Hope this email finds you well,. Only H1b/usc Candidates Role name: Process Agent Role Description: proficient with ITSM process- improve data and process that enable improved IT Business Service Management. proficient with ServiceNow, SRE, Configuration Management Databases (CMDB), and Common Service Data Models (CSDM). Strong verbal and technical writing skills are a must.Job Description: Connect with work with Process Owners (Event, Incident, MI, Problem) and the business to improve data enrichment needed to detect, and remediation and action anomalies that impact USAA workforce and the membership. Track utilization of the CMDB and CSDM in support of ITSM and Availability Management processes/ Identify and track improvements to CSDM and CMDB in support of ITSM processes. Assist\\train customers on how to utilize CMDB and CSDM data in execution of ITSM processes. Work with dependent process to create enhancement stories that will improve CSDM and CMDB Record and attempt to resolve CSDM and CMDB impediments on ITSM processes. Report blockers to Stakeholders. Experience (Years): 4-6 I am waiting for your response. -- Thanks & Regards, NIRDESH KUMAR SRIVASTAVA | Talent Acquisition (United States) Teamware Solutions Inc. | 2838 E. Long Lake Road Suite 210, Troy, MI 48085 E-Mail : nirdesh.s@twsol.com Connect With Me On LinkedIn CONFIDENTIALITY NOTICE This email message and any attachments are for the exclusive use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message along with any attachments, from your computer system. If you are the intended recipient, please be advised that the content of this message is subject to access, review and disclosure by the sender's Email System Administrator. Disclaimer This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to which they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. -- Keywords: access management information technology Michigan ServiceNow Lead with ITSM process & CMDB :: San Antonio,TX :: Day-1 nirdesh.s@twsol.com |
| nirdesh.s@twsol.com View All |
| 12:50 AM 16-Nov-24 |