| IMMEDIATE INTERVIEW AND OFFER = Service Analyst IN Waukegan, Illinois-HYBRID(NEED LOCAL CANDIDATE)-RATE IS LOW ONLY $40 per h on w2 and $44 per h on c2c at Waukegan, Illinois, USA |
| Email: [email protected] |
| From: GAURAV, SIBITALENT [email protected] Reply to: [email protected] Hi, Hope you are doing well, IMMEDIATE INTERVIEW AND OFFER = Service Analyst IN Waukegan, Illinois-HYBRID(NEED LOCAL CANDIDATE)-RATE IS LOW ONLY $40 per h on w2 and $44 per h on c2c Please find the Job details below and kindly revert if youre interested in learning more about this job. JOB TITLE: Service Analyst LOCATION: Waukegan, Illinois-HYBRID(NEED LOCAL CANDIDATE) Duration: 12+ months CLIENT:AbbVie Pharmaceuticals Max C2C Pay Rate: $44/hour ________________________________________ Position Summary The Service Analyst is responsible for overseeing production processes and ensuring quality metrics are met for applications with low risk and complexity. This role involves working closely with service providers, managing SLAs, and supporting application maintenance tasks and critical production services. The Service Analyst will act as the primary escalation point for issues, manage tickets, and coordinate with technical teams to lead smaller projects and ensure timelines are met. ________________________________________ Key Responsibilities Service Management: Oversee critical production services, including Incident, Problem, Service Transition, and Disaster Recovery. Coordinate audit and compliance-related activities. Disaster Recovery Oversight: Review DR plans, coordinate test drills with service providers, and ensure recovery plans are effectively executed. Service Transition: Ensure service transitions are executed correctly by providers. Provide feedback on change and deployment processes. Performance Monitoring: o Evaluate trends and improvement plans from service providers. o Review SLA compliance and implement corrective actions for performance issues. o Conduct daily ticket activity reviews and assess incident/problem management efficiency. Collaboration and Escalation: o Act as the first escalation point for incidents and problems. o Collaborate with cross-functional teams, ensuring the prioritization and resolution of system recovery issues. o Participate in priority incident calls (P1-P2 MIM bridge) and confirm business impact. Access and Compliance: o Coordinate annual access certification for IT systems and ensure proper authentication controls are in place. o Support vendor-initiated continuous improvement plans. Process Development and Improvement: o Provide feedback to enhance service operations and transition processes. o Conduct post-installation analysis and recommend continuous improvement initiatives. ________________________________________ Required Skills and Qualifications 1. Education: o Bachelors degree in Information Technology, Computer Science, Computer Engineering, or related field. 2. Experience: o 2-4 years of combined experience in IT, with exposure to ITIL methodology and SLA management. o Leadership experience with smaller project management responsibilities. o Hands-on experience working with service providers. 3. Technical Skills: o Proficient in ServiceNow (dashboard creation, ticketing). o Familiarity with SQL, infrastructure, or development technologies. 4. Soft Skills: o Excellent communication skills to work with stakeholders, service providers, and technical teams. o Strong analytical, problem-solving, and organizational skills. ________________________________________ Preferred Skills and Qualifications Certifications: ITIL certification preferred. Industry Experience: Pharmaceutical or regulatory application background. Project Management: Exposure to project management and disaster recovery planning. Tools Knowledge: Experience with JIRA and ServiceNow platforms is highly desirable. ________________________________________ Work Schedule Regular hours: 8:00 AM - 5:00 PM. May require extended hours during high-priority incidents. Thanks & Regards: GAURAV VISHWAKARMA IT Recruiter ( Sibitalent Corp ) Office 101 E. Park Blvd,Suite 600, Plano, TX75074 Website : www.sibitalent.com I Phone : 936-297-2002 : [email protected] linkedin.com/in/gaurav-vishwakarma-758b58265 Keywords: access management information technology wtwo Texas IMMEDIATE INTERVIEW AND OFFER = Service Analyst IN Waukegan, Illinois-HYBRID(NEED LOCAL CANDIDATE)-RATE IS LOW ONLY $40 per h on w2 and $44 per h on c2c [email protected] |
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| Tue Nov 19 00:12:00 UTC 2024 |