| Job Title: Service Level Manager:: Location: Raleigh, NC (Hybrid) ::Duration: Long-Term Contract at Raleigh, North Carolina, USA |
| Email: [email protected] |
| Hi Usjobs, How are you doing . Nice to get Connected. We have an immediate position with our existing client. Please find the below Job description and send the suitable resume to [email protected] Job Title: Service Level Manager Location: Raleigh, NC (Hybrid) Duration: Long-Term Contract Experience : 13years Note : Prefer Local to NC Required Skills : Experience planning and establishing SLAs that support business goals for the entire IT services portfolio throughout the enterprise. Write and manage Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) to ensure clear expectations and accountability. Identify and implement process improvements to enhance performance metrics and overall service delivery. Monitor service performance against SLAs and OLAs, and report on compliance and areas for improvement. Maintain detailed documentation of SLAs, OLAs, policies, and process improvements. Provide training and guidance to team members on SLA/OLA management and policy adherence. Certification in ITIL or similar is a plus Responsibilities : SLA/OLA Development: Write and manage Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) to ensure clear expectations and accountability. Policy Creation: Develop and implement policies to ensure DIT and other State agencies adherence to service standards and regulatory requirements. Process Improvement: Identify and implement process improvements to enhance performance metrics and overall service delivery. Performance Monitoring: Monitor service performance against SLAs and OLAs, and report on compliance and areas for improvement. Stakeholder Collaboration: Work closely with internal and external stakeholders to ensure alignment on service expectations and performance. Documentation: Maintain detailed documentation of SLAs, OLAs, policies, and process improvements We represent Logisoft Technologies, Inc. with pride; We present ourselves as a premiere technology, Consulting, Product Development and Software Services Company. Our Head Office located in South Plain field, NJ and Our Offices location in Hyderabad, INDIA & Accra, Ghana, Africa. We are Microsoft Official Partners - A Microsoft Certified Partner help customers with a range of IT projects and specific IT solutions. We started our journey in the year 2008. In the past 16 years, we have acquired the trust of many IT market leaders. We are growing, our team is growing and so is our client base. We believe your profile will fit into our portfolio and wish to add you to our mutually beneficial relationship. Visit our website to know more about us: www.logisofttechinc.com Connect us on Linkedin:https://www.linkedin.com/company/logisofttechnologies-inc/mycompany/ Follow us on Facebook: Facebook/logisofttechinc Connect with us on Twitter: twitter/logisofttechinc Thanks & Regards, Recruiting Team Logisoft Technologies Inc. 50 Cragwood Road, Suite #315, South Plainfield, NJ - 07080 Email: [email protected] We are Specialised in: CRM Customisation, CRM Portal Integration, Infrastructure Services, Application Development, Application Integration & Consulting Services Note: Under Bill s.1618 Title III passed by the 105th U.S. Congress this mail cannot be considered Spam as long as we include contact information and a remove link for removal from our mailing list. To be removed from our mailing list, please reply with "REMOVE" in the subject line of your email. If you have already asked to be removed, and you continue receiving unwanted emails, please forward any older or alias email address/as that you might be forwarding from to your primary email account. We apologize for the inconvenience if any caused. This email is generated using CONREP software. A88324 Keywords: information technology New Jersey North Carolina Job Title: Service Level Manager:: Location: Raleigh, NC (Hybrid) ::Duration: Long-Term Contract [email protected] |
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| Tue Nov 19 00:42:00 UTC 2024 |