| ITIL ITSM Process L / Bellevue WA Onsite at Bellevue, Washington, USA |
| Email: [email protected] |
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Processing description: http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=1952663&uid= Hi, Hope you are doing good, My name is Sumit, and I am a Staffing Specialist at Excelon Solutions. We have the below open position with our client, please find and let me know your interest along with updated copy of resume and best contact number to discuss further if comfortable & interested in this role. Role: Process Lead Location: Bellevue / Onsite Position Type: Contract Job Description: Position Overview The IT Operations Process Lead is responsible for developing, implementing, and maintaining operational processes and procedures across the IT organization. This role ensures the efficiency, reliability, and scalability of IT operations while promoting best practices and continuous improvement. Key Responsibilities Process Development and Management - Design, document, and implement IT operational processes and procedures - Maintain and optimize ITIL-based service management processes - Lead process improvement initiatives through data analysis and stakeholder feedback - Develop and maintain process documentation, workflows, and standard operating procedures - Monitor process performance and compliance through KPIs and metrics - Adapt and optimize ITIL and other processes for a Hyperscaler environment Team Leadership - Guide and mentor team members on process execution and best practices - Coordinate with cross-functional teams to ensure process alignment - Lead process-related training sessions and workshops - Facilitate change management and process adoption across the organization Operational Excellence - Identify automation opportunities to streamline operations - Manage incident, problem, and change management processes - Ensure service level agreements (SLAs) are met consistently - Conduct regular process audits and assessments - Drive operational efficiency and cost optimization initiatives Required Qualifications Education and Experience - Bachelor's degree in Information Technology, Computer Science, or related field - 5+ years of IT operations experience - 3+ years of process management experience - ITIL v4 Foundation certification (higher levels preferred) Technical Skills - Strong knowledge of ITSM tools and platforms - Experience with process mapping and workflow design - Proficiency in data analysis and reporting tools - Understanding of IT infrastructure and service delivery Soft Skills - Excellent leadership and team management abilities - Strong analytical and problem-solving skills - Outstanding written and verbal communication - Project management capabilities - Change management expertise Preferred Qualifications - Master's degree in related field - PMP or similar project management certification - Six Sigma certification ( Belt or higher) - Experience with enterprise-level digital transformation - Knowledge of agile methodologies Looking forward to work with you Thanks and Regards, Sumit Chawdhry Sr. Technical Recruiter [email protected] https://www.linkedin.com/in/sumit-shankar-c-b58a371b1/ Disclaimer: The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. E-mail transmission is not guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or may contain viruses in transmission. The e-mail and its contents (with or without referred errors) shall therefore not attach any liability on the originator or Excelon Solutions LLC or its affiliates. Views or opinions, if any, presented in this email are solely those of the author and may not necessarily reflect the views or opinions of Excelon Solutions LLC or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of authorized representative of Excelon Solutions LLC is strictly prohibited. This communication is intended only for the use of the addressee(s) and contains information that is PRIVILEGED AND CONFIDENTIAL. Unauthorized reading, dissemination, distribution, or copying of this communication is prohibited. -- Keywords: cprogramm access management information technology ITIL ITSM Process Lead / Bellevue WA Onsite [email protected] http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=1952663&uid= |
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| 02:50 AM 21-Nov-24 |