| ServiceNow Developer - Local to Atlanta Must (GC -USC ) at Atlanta, Georgia, USA |
| Email: [email protected] |
| From: peter, vsiiusa [email protected] Reply to: [email protected] Position Title ServiceNow Developer Location Atlanta, GA, 30308 Wabash / Norfolk Southern Railroad Duration 12+ months Primary Skills ServiceNow Job Description Seeking a qualified professional ServiceNow Platform Developer. The ideal candidate should have the extensive technical experience and background allowing him or her to contribute advanced development skills to drive platform governance, and strategic planning. In addition, this range of support includes, but is not limited to, CMDB, Discovery, Service Mapping, Asset Management maturity, Service Catalog and Service Portal Development, ITSM module enhancements, application integrations, upgrades, quality assurance, development team oversight, and day to day production support. This individual must be a collaborative, innovative, self-starting team player with the ability to drive continual service improvements with a keen eye towards industry best practices. The candidate will be expected to optimize existing and future capabilities with a service-oriented approach, ensuring fluid and agile deliveries leveraging an extensive background in maturing overall service management practices. This position also requires the skills necessary to be a technical leader who documents the overall platform design and helps to analyze the impact of new requirements. The selected candidate will be expected to cover a 24x7x365 shop as part of a scheduled rotation with other team members. This candidate will be expected to work onsite 3 days per week and work remotely 2 days per week. Primary Responsibilities: Ensures platform alignment with business and IT strategies Provides consultative technical leadership to the platform team, management, and senior leadership Creates and maintains a detailed view of the existing architecture Provides architectural controls to ensure the correct technical solutions are used when delivering business solutions Resolves technical escalations, including responding to defects, incidents, and service impacting issues Participates in process development workshops and requirements gathering activities Works closely with enterprise architecture team and platform product owner Assists in migrating configuration across instances to ensure effective Release Management practices Assists and/or directly contributes to the design, development, and maintenance of all ITSM features and functions, i.e., Incident, Change, Problem, Service Catalog and Service Portal, Service Mapping and CMDB Health and maturity Demonstrates a strong background in designing platform governance, ensuring development team alignment, and ensuring that priority demands are effectively executed, alongside the development team, product owner, and SCRUM master Apply extensive experience administrating the ServiceNow platform: Business Rules, UI Actions, UI Policies, Client and Server Scripting, Roles, User and Group Administration, MID Servers, Service Mapping, and SLAs Plan, test, and execute the upgrading of the ServiceNow platform Update and maintain a comprehensive testing protocols for ServiceNow instance upgrades with the purpose of certifying all integrations and business processes for use after the upgrade completes Design, implement, test, document, and deploy existing technical processes, such as integrations, scheduled jobs, import sets and transform maps, UI design, and platform notifications Enhance existing out of box and customized platform and portal features and capabilities, including scoped applications and external application integrations Review technical requirements to ensure that they are provided in sufficient detail to be accurately estimated Draft technical process documentation Develop and maintain/enhance existing scripting in ServiceNow Create, configure, and manage integration endpoints using various authentication methods like OAuth, Basic, and HMAC Design, develop, and maintain Service Catalog Items with varying levels of complexity, using Flow Designer Create and maintain web service technologies for inbound and outbound transactions (RESTful, JSON, HTTP, SSL, XML, and GIT) Excellent written, oral, instructional, and interpersonal skills with focused motivation and a positive attitude. Display the ability to be a natural self-starter, high engagement, and a strong focus on customer service and on time service delivery Service Portal Design and Catalog Taxonomy ServiceNow Mobile Development Ability to manage and lead the development work of vendors working in the ServiceNow platform Readiness to mentor and share technical knowledge with service management team Effectively manage multiple workstreams concurrently while maintaining a high level of attention to detail Capable of adapting to change and able to work independently and as part of a team Ability to apply strong problem analysis skills Design and build connections/spokes/service graphs using Integration Hub (Automation Engine) in to build connectivity between ServiceNow and proprietary and non-proprietary applications Required Education: 4-yr College Degree, preferably in Information Technology Experience preferred: 5+ years of experience supporting and implementing ServiceNow in a large I.T. environment 3+ years of experience supporting, optimizing and maturing both service management, CMDB, and Asset Management practices Technical Skills Preferred: ServiceNow Tokyo or higher Agile (SCRUM) Development Methodology Jira and/or ServiceNow Agile SDLC Methodology ITIL Standards Experience with programming languages, i.e., Javascript, XML, HTML, CSS, Angular, REST Knowledge of ServiceNow platform capabilities and features (ServiceNow) Strategic Portfolio Management (ServiceNow) Performance Analytics (ServiceNow) HAMPro & SAM (ServiceNow) SecOps and IRM (ServiceNow) Cloud Provisioning and Governance Knowledge of industry-leading Event Management tools Preferred Certifications: CAMP, CSAM, CITAM, or CHAMP certification from IAITAM CMDB/Discovery/Service Mapping Fundamentals ServiceNow Certified Admin, Developer, or Implementation Specialist Certified ITIL Professional Soft Skills Preferred: Interface with technical and non-technical support specialists regarding problem determination and resolution Leverage public speaking skills to deliver presentations and lead discussions and presentations Display high adaptability to continuous changes of objectives and priorities Effective time management that allows efficient scheduling for the entire development process to ensure on time deliveries, and hold development team members accountable to deliverables Other: The successful candidate will ensure system integrity by testing and deploying updates across multiple browser and device types. Maintain standards in adherence with organizational & departmental guidelines and industry best practices. Make any necessary changes based on organizational and departmental needs and collaborate with various functional groups to ensure other systems or applications aren't impacted by such changes. Responsible for small and medium scale deployments/updates to include testing, planning and release management. Continuously review existing configurations to ensure continuous improvement and proactive/preventative support. They will also be providing technical support and problem resolution assistance for production and process issues. Troubleshoot and decipher error messages. Resolves issues. Utilizes appropriate Change Control methods to implement system solutions. Proactive in the identification of potential issues and conceptualizing solutions. Participate process improvements to optimize platform capabilities, decrease downtime and system issues. Evaluate and monitor system performance and functionality to avoid potential issues as well as keeping up to date with patching and maintenance cycles. Provide on-call support and handle incident resolution, and problem determination Peter VisionSoft International Inc (www.vsiiusa.com ) Email : [email protected] Keywords: user interface information technology Georgia ServiceNow Developer - Local to Atlanta Must (GC -USC ) [email protected] |
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| Thu Nov 21 20:30:00 UTC 2024 |