| Level 2 Application Support Engineer (4D) || Remote. at Remote, Remote, USA |
| Email: pavish.b@vdartinc.com |
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UID: b2c8e00ce4bc47d1a59f3f46d8cfcfb9 From: Pavish, VDart inc pavish.b@vdartinc.com Reply to: pavish.b@vdartinc.com Hi, Job Title : Level 2 Application Support Engineer (4D) Location : Remote Duration: Contract Job Description: The Level 2 Application Support Engineer will be responsible for providing second-line support for applications developed using the 4D programming language and database environment. This role involves troubleshooting and resolving complex issues, maintaining application performance, and supporting end-users and business teams. The ideal candidate should have a strong technical background, familiarity with 4D applications, and experience with application support processes. Required Skills and Qualifications: Technical Knowledge : Strong experience with 4D application development and support. Proficiency in 4D programming language, database management, and query optimization. Familiarity with support ticketing systems and monitoring tools. Problem-Solving : Excellent troubleshooting and analytical skills, with a focus on identifying root causes and implementing solutions. Ability to work under pressure and prioritize tasks in a fast-paced environment. Communication : Strong written and verbal communication skills to effectively document and explain technical issues. Proven experience in working collaboratively with cross-functional teams and end-users. Experience : 2-5 years of experience in Level 2 application support or a related technical support role. Experience with ITIL or other service management frameworks is a plus. Previous experience in supporting business applications in industries such as finance, healthcare, or logistics is advantageous. Preferred Certifications (Optional): ITIL Foundation Certification or equivalent. 4D Developer Certification (if available). Key Responsibilities: Issue Resolution and Troubleshooting Respond to and resolve escalated issues from Level 1 support Analyze, troubleshoot, and resolve application incidents, both functional and technical, ensuring minimal disruption to users. Use 4D-specific tools and logs to investigate issues and determine root causes. Document and communicate resolution steps to Level 1 support and business users. Technical Support and Maintenance Monitor application performance, manage error logs, and preemptively address potential issues. Manage configuration settings within the 4D application and execute minor configuration changes as needed. Assist in application maintenance tasks, including data validation, integrity checks, and application optimization. User Support and Training Work closely with business users and Level 1 support teams to provide clarity on technical issues and application functionality. Assist in creating user guides, FAQs, and training materials for end-users. Document troubleshooting processes, known issues, and solutions to create a knowledge base for the support team. Keywords: Level 2 Application Support Engineer (4D) || Remote. pavish.b@vdartinc.com |
| pavish.b@vdartinc.com View All |
| 03:06 AM 22-Nov-24 |