| Help Desk Support at Harrisburg, Pennsylvania, USA |
| Email: [email protected] |
| From: Neha yadav, GVR Infotek LLC [email protected] Reply to: [email protected] Help Desk Support Location: Harrisburg, Pa. HYBRID. Candidate MUST be able to work onsite for the first 6 weeks. After the initial 6 weeks, candidate must be able to report onsite 2-3 times /week. Duration: Long term USC only Need local or nearby state candidates with address proof An entry-level resource is fine, but the hiring manager is looking for someone who does possess applicable experience. This person MUST have excellent communication skills given the nature of the role. JD Training: Conduct training sessions for beginner and experienced end-users, individually and in small groups, to effectively use supported applications. Testing: Work as part of a testing team to ensure system enhancements and defect corrections work properly, do not adversely impact other areas of the application and meet the users' requirements. User Support: Establish and maintain working relationships with users and understand their business requirements, workflow, and job functions. Analysis: Working with users, determining system requirements for enhancements; obtaining user approvals; documenting solutions for the development team; testing enhancements including regression testing; and writing user notifications as needed. Workday Release Coordination: Review new Workday releases. Present new functionality to users and coordinate acceptance. Work with client team to set up new functionality in the preview environment and unit test before user testing. When the functionality is accepted, ensure training materials are updated and documentation is complete. User Support Documentation: Develop, research, write, compile, and edit user support documentation and user notifications of changes. Help Desk Support: Serves as the initial point of contact for system questions and problems. Analyzes information from users to determine problem resolution; assign a severity level to tickets; forward information to the appropriate resource(s) within specified response time frames. Performs first-level problem determination to identify and isolate failure point(s) including application, training, and documentation. Maintains contact with the user, as needed, during problem resolution. Keywords: Pennsylvania Help Desk Support [email protected] |
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| Fri Nov 22 08:02:00 UTC 2024 |